Hotel Reservation Executive

Marriott Hotels India; Nagpur District; On-site; INR 350,000 - 520,000; Full time

Job summary

Marriott Hotels India is seeking a Reservation Executive to oversee room block accuracy, manage bookings, and communicate company values to new employees. You will process reservations, changes, and cancellations, verify availability, and explain rate policies.

This role requires attention to guest needs, proper billing setup, training support for the team, and adherence to accounting policies. You will escalate issues and ensure professional, courteous service to drive revenue and guest

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of related work experience.
• Minimum 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Communicate company values and culture to new employees.
• Review and implement new Reservations procedures.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate; explain guarantee, special rate, and cancellation policies.
• Accommodate and document special requests; answer questions about property facilities/services and room accommodations.
• Set-up proper billing accounts according to Accounting policies; troubleshoot and document guest issues or escalations.
• Assist management in training, scheduling, counseling, and motivating employees; act as role model for Fair Treatment/Open Door Policy.
• Follow all company policies; maintain professional appearance; protect company assets; welcome guests and thank them with appreciation.
• Read and visually verify information; handle telephone etiquette and clear communication; develop positive working relationships.

Education

High school diploma or G.E.D. equivalent

Job description

Reservation Executive

POSITION SUMMARY

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalat/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Executive Level