Homecare Operations Manager

Athulya Assisted Living; Bengaluru; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Athulya Assisted Living in Bengaluru is seeking an operations leader to oversee daily home-care services, ensuring timely deployment of caregivers and nursing staff for 12- or 24-hour care.

You will recruit and coordinate staff, ensure training and adherence to care plans, manage client and family communications, monitor safety incidents, and support billing, cost control, and growth initiatives to sustain service excellence.

Formación

Responsabilidades

• Manage daily home-care operations and service delivery.
• Ensure timely deployment of caregivers, nurses, and other healthcare staff.
• Handle shift planning, replacements, attendance, and emergency staffing.
• Monitor service continuity for clients requiring 12-hour or 24-hour care.
• Recruit and coordinate with HR for caregiver and nurse requirements.
• Ensure staff are trained in personal care, hygiene, patient handling, and safety.
• Monitor staff performance, discipline, attendance, and retention.
• Ensure caregivers follow care plans and medication-reminder instructions.
• Understand client and family requirements before starting services.
• Conduct regular client follow-ups and satisfaction checks.
• Resolve complaints, service issues, and caregiver-related concerns.
• Coordinate with doctors, nurses, physiotherapists, and other healthcare professionals.
• Ensure adherence to organizational policies and care standards.
• Monitor incidents, falls, medication-related concerns, and client safety.
• Maintain client records, care plans, staff deployment records, and incident reports.
• Ensure appropriate escalation of medical emergencies.
• Monitor home-care revenue, billing, collections, and outstanding payments.
• Control operational costs and optimize caregiver deployment.
• Coordinate with the sales team for new admissions and service extensions.
• Support business growth, client retention, and referral development.
• Prepare daily, weekly, and monthly operational reports.
• Track service utilization, caregiver availability, complaints, and client satisfaction.
• Review performance against targets and implement corrective actions.

Descripción del empleo

Key Responsibilities

1. Home Care Operations

• Manage daily home-care operations and service delivery.
• Ensure timely deployment of caregivers, nurses, and other healthcare staff.
• Handle shift planning, replacements, attendance, and emergency staffing.
• Monitor service continuity for clients requiring 12-hour or 24-hour care.

2. Caregiver & Nursing Management

• Recruit and coordinate with HR for caregiver and nurse requirements.
• Ensure staff are trained in personal care, hygiene, patient handling, and safety.
• Monitor staff performance, discipline, attendance, and retention.
• Ensure caregivers follow care plans and medication-reminder instructions.

3. Client & Family Coordination

• Understand client and family requirements before starting services.
• Conduct regular client follow-ups and satisfaction checks.
• Resolve complaints, service issues, and caregiver-related concerns.
• Coordinate with doctors, nurses, physiotherapists, and other healthcare professionals.

4. Quality & Compliance

• Ensure adherence to organizational policies and care standards.
• Monitor incidents, falls, medication-related concerns, and client safety.
• Maintain client records, care plans, staff deployment records, and incident reports.
• Ensure appropriate escalation of medical emergencies.

5. Business & Financial Management

• Monitor home-care revenue, billing, collections, and outstanding payments.
• Control operational costs and optimize caregiver deployment.
• Coordinate with the sales team for new admissions and service extensions.
• Support business growth, client retention, and referral development.

6. Reporting & Performance Monitoring

• Prepare daily, weekly, and monthly operational reports.
• Track service utilization, caregiver availability, complaints, and client satisfaction.
• Review performance against targets and implement corrective actions.