Holiday Sales Support

DMCBuddy.in; Bengaluru; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

DMCBuddy.in in Bengaluru (on-site) is seeking a Holiday Sales Support professional to assist travel partners with holiday package inquiries, prepare quotations, and follow up on leads to secure bookings.

You will handle customer communications via phone, email, and chat, provide accurate destination information, coordinate with internal teams to keep product details up to date, and maintain thorough records of interactions to support sales targets.

Qualifications

• Strong customer service and customer satisfaction focus.
• Excellent spoken and written English; ability to explain travel products.
• Solid analytical skills to interpret needs and compare options.
• Experience in sales operations, lead tracking, and follow-ups.
• Familiarity with online booking platforms or CRM tools.
• Bachelor’s in business / tourism / hospitality preferred or demonstrated experience.

Responsabilités

• Assist travel partners with holiday package inquiries and quotations.
• Follow up on leads to support bookings.
• Communicate with customers by phone, email, and chat.
• Coordinate with internal teams to update product information.
• Maintain detailed records of interactions and sales activities.
• Support travel agents in using DMCBuddy.in tools.
• Monitor customer feedback and identify service improvements.
• Contribute to sales targets through proactive support.

Connaissances

Customer service

Communication skills

Analytical skills

Sales operations

CRM tools

Formation

Bachelor’s degree in business / tourism / hospitality

Outils

CRM tools

Online booking platforms

Description du poste

Company Description DMCBuddy.in is an online Destination Management Company that supports travel partners in selling holiday packages more efficiently. By providing digital tools, curated products, and streamlined processes, DMCBuddy.in helps travel agents respond to customer inquiries quickly and close bookings faster. The company focuses on enabling partners to deliver better holiday experiences through improved package design and sales support. Team members work closely with travel agencies to enhance their performance and customer satisfaction in a dynamic travel marketplace.

Role Description The Holiday Sales Support role is a full-time, on-site position based in Bengaluru. This role involves assisting travel partners with holiday package inquiries, preparing quotations, and following up on leads to support successful bookings. The Holiday Sales Support team member will handle customer communications via phone, email, and chat, provide accurate information about destinations and packages, and ensure timely resolution of queries. Daily tasks include coordinating with internal teams to update product information, maintaining detailed records of interactions and sales activities, and supporting travel agents in using DMCBuddy.in tools effectively. The role also requires monitoring customer feedback, identifying opportunities to improve service quality, and contributing to sales targets through proactive support.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on responsiveness and problem-solving.
• Candidates should possess excellent Communication skills, including clear spoken and written English and the ability to explain travel products effectively.
• Candidates should possess solid Analytical Skills to interpret customer needs, compare package options, and support data-driven decisions.
• Candidates should possess experience in Sales Operations, such as managing leads, tracking follow-ups, and supporting the sales funnel.
• Relevant experience in travel, tourism, or hospitality is beneficial, along with familiarity with online booking platforms or CRM tools.
• Ability to work collaboratively in a fast-paced on-site environment in Bengaluru, with strong organizational skills and attention to detail.
• A bachelor’s degree in business, tourism, hospitality, or a related field is preferred but not mandatory if compensated by relevant experience.