Hiring Salesforce Loyalty Cloud- Bangalore,

Cognizant; Bengaluru; On-site; INR 4,200,000 - 6,200,000; Full time

Job summary

Cognizant is seeking a Tech Lead for Salesforce Loyalty Cloud in Bengaluru to own the technical design and ensure delivery quality of the loyalty solution.

You will translate loyalty requirements into a scalable Salesforce implementation, lead the development team, and act as senior technical decision-maker across architecture, data modeling, and integrations.

Responsibilities

• Own end-to-end solution architecture and technical design within platform limits.
• Define integration architecture connecting Loyalty to POS/commerce, Marketing Cloud, Data Cloud, and external systems.
• Lead data model design for standard Loyalty objects and custom extensions.
• Set coding standards and code reviews across Apex, LWC, and Flows.
• Own DevOps and release strategy: sandbox, version control, CI/CD, and deployments.
• Lead technical estimation and planning; serve as escalation point for blockers.

Job description

Role summary

• A Tech Lead for Salesforce Loyalty Cloud (Loyalty Management) owns the technical design and delivery quality of the loyalty solution.
• Translates business loyalty requirements (tiers, points, promotions, redemptions) into a scalable, well-governed Salesforce implementation.
• Leads and mentors the development team while acting as the senior technical decision-maker.

Core technical leadership responsibilities

• Own end-to-end solution architecture and technical design, including build-vs-configure decisions within platform limits and best practices.
• Lead the data model design across standard Loyalty objects (LoyaltyProgram, LoyaltyProgramMember, LoyaltyMemberCurrency, TransactionJournal, LoyaltyTier/TierGroup, vouchers, benefits) and any custom extensions.
• Define the integration architecture connecting Loyalty to POS/commerce, Marketing Cloud, Data Cloud, Service/Sales Cloud, and external systems via Loyalty Connect REST APIs, Platform Events, and MuleSoft.
• Set and enforce coding standards and run code reviews across Apex, LWC, and Flows.
• Own the DevOps and release strategy: sandbox strategy, version control, CI/CD, and deployments.
• Lead technical estimation and planning, and serve as the escalation point for complex technical blockers.

Loyalty Cloudspecific responsibilities

• Configure and govern loyalty programs end to end: program setup, currencies (points), tiers and tier groups, member enrollment, benefits, vouchers, and partner management.
• Design the rules engine — program processes and decision tables driving accrual (earning) and redemption logic — keeping it maintainable as promotions change.
• Architect high-volume transaction processing (accruals, point expiration, tier recalculation) with governor limits, bulkification, and batch/async patterns in mind.