Hiring: Sales Team Lead | US Shift | Bengaluru | Clean Harbors

Clean Harbors; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Clean Harbors in Bengaluru is seeking a Process Lead – Inside Sales (CHESI) to drive performance in an International Voice process. You will lead a team, coach and track KPIs, and ensure process adherence while optimizing lead conversion and revenue with cross-functional collaboration.

The role requires managing dashboards in Salesforce, working US shifts, and partnering with HR on performance improvements in a fast-paced environment.

Qualifications

• Strong leadership and people-management skills for leading a sales team.
• Experience in inside sales and BPO operations for international voice processes.
• Ability to analyze sales pipelines and drive revenue impact.
• Proficiency with Salesforce for tracking opportunities and performance.

Responsibilities

• Mentor and coach agents, setting action plans and tracking progress.
• Drive performance through KPI tracking and proactive coaching.
• Ensure adherence to processes and quality standards.
• Collaborate with Quality Training to implement process improvements.
• Work with field representatives/branches to improve lead conversion.
• Maintain CRM guidelines and ensure data accuracy in Salesforce.
• Assist in hiring and onboarding of new agents.
• Track team performance with dashboards and reports.
• Provide weekly and monthly reports on key sales metrics.
• Identify trends and recommend process improvements.
• Address attendance issues and manage escalation with HR when needed.

Skills

Team Handling and People Management

Inside Sales / Sales Experience

BPO Operations

Experience into International Voice

Salesforce

Tools

Salesforce

Job description

Dear Candidate,

I hope youre doing well!

We are currently hiring for a Process Lead – Inside Sales (CHESI) role with Clean Harbors (GCC – Product), a global leader in environmental and industrial services.

Position: Process Lead – ISAMExperience: Minimum 6 yearsLocation: Hebbal, BengaluruWorking Hours: US ShiftsProcess: International Voice

Key Skills Required:

• Team Handling and People Management
• BPO Operations
• Inside Sales / Sales Experience
• Experience into International Voice processes

Please find the Job description details below:

Job Title: Process Lead - CHESI

Work Location: Hebbal, Bengaluru

Previous experience: 5+ Years

Job Overview: The primary responsibility of this position involves driving performance through effective people management, KPI tracking, coaching, and ensuring process adherence. The Team Leader will be responsible for enhancing team productivity, maintaining high-quality sales interactions, and ensuring seamless execution of the sales strategy

Roles And Responsibilities

• Mentor underperforming agents, providing action plans and tracking their progress.
• Encourage a culture of continuous learning by facilitating knowledge-sharing sessions
• Collaborate with cross-functional teams such as Quality Training to ensure process improvements.
• Work closely with field representatives/Branches to ensure a smoother lead conversion process.
• Maintain compliance with company policies, sales protocols, and CRM usage guidelines (Salesforce).
• Support the hiring and onboarding process for new agents, ensuring smooth integration into the team.
• Track team performance through dashboards, reports, and CRM data analysis.
• Ensure accurate opportunity tracking in Salesforce, reducing ambiguity in revenue tracking.
• Provide weekly and monthly reports to management on key sales metrics and improvement plans.
• Identify trends in sales performance and recommend process enhancements.
• Monitor attendance and proactively address ad hoc absenteeism issues.
• Implement mitigation strategies for unplanned leaves to ensure minimal business impact.
• Work closely with HR to manage performance improvement plans (PIPs) when required.

Preferred candidate profile

• Strong understanding of inside sales and B2B account management, Ability to analyze sales pipelines and revenue impact.
• Knowledge of customer engagement strategies and objection handling.
• Experience in managing and coaching a team to drive performance. Strong communication and motivational skills to keep the team engaged.
• Ability to handle conflicts, provide constructive feedback, and ensure team alignment
• Strong analytical skills with experience in sales reporting and data interpretation.
• Proficiency in Salesforce (or similar CRMs) for tracking opportunities and sales performance.
• Ability to communicate effectively with both internal and external stakeholders.
• Strong presentation and reporting skills to articulate team performance and action plans
• Ability to work in a fast-paced environment with changing priorities.
• Solution-oriented mindset to tackle sales challenges and process inefficiencies
• Quick decision-making skills to resolve escalations and customer concerns.