Analyst - Operations (Exempt)

American Express; Gurugram District; Híbrido; INR 350.000 - 600.000; Jornada completa

Descripción de la vacante

American Express is seeking a KYC/Compliance professional in India to validate CKYC information, ensure RBI submissions, and partner with the AEBC Compliance team. You will manage risk, meet quality metrics, and handle inbound/outbound calls for KYC inquiries, including VKYC.

The role follows a hybrid work model with scheduled in-office days. The candidate should have 1–2 years’ experience, strong interpersonal skills, and the ability to work under pressure while maintaining attention to detail,

Formación

• Graduate with minimum 1 to 2 years’ experience.
• Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required.
• Able to prioritize and work well under pressure, with particular attention to detail.
• Strong problem-solving skills.
• Compliant with Company Policies and Procedures.
• Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.

Responsabilidades

• Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
• Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
• Deliver on metrices defined by the process.
• Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
• Relevant system updates basis the KYC information received from Card Members.
• End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
• Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
• Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
• Outbound Calls to follow up with Card Member’s for KYC Completion.
• Inbound Voice Servicing to assist Card Member’s with KYC inquiries.
• Ability to handle VKYC (Video KYC)

Conocimientos

Team player

Adaptable

Attention to detail

Problem solving

Policy compliance

VKYC calling

Herramientas

Excel

Word

PowerPoint

Descripción del empleo

Job Description

Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.

Responsibilities

• Ensure KYC/Legal Entity/Central KYC (CKYC) Information is validated and submitted to RBI in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
• Analyze risk on customer accounts, making sound decisions to ensure the compliance of terms and conditions.
• Deliver on metrices defined by the process.
• Adhere to the deliverable timelines to ensure compliance with regulatory guidelines.
• Relevant system updates basis the KYC information received from Card Members.
• End to End review of account specific KYC journey for consumer & Legal entities for appropriate actioning.
• Reviewing Card Members/Legal Entity documents, identifying gaps in the documents.
• Complete all transactions agreed with the customer/Legal Entities and adhere to all timelines/deadlines.
• Outbound Calls to follow up with Card Member’s for KYC Completion.
• Inbound Voice Servicing to assist Card Member’s with KYC inquiries.
• Ability to handle VKYC (Video KYC)

Qualifications

• Graduate with minimum 1 to 2 years’ experience
• Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
• Able to prioritize and work well under pressure, with particular attention to detail
• Strong problem-solving skills
• Compliant with Company Policies and Procedures
• Should have minimum 1 year experience of Inbound/Outbound/VKYC calling.
• This is a Hybrid role, colleagues are required to report 03 days in office.

Preferred Qualifications

• Knowledge of excel, word and power point skill will be an added advantage.
• Good Presentation skills.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.