Hiring For L1 Technical Voice Process

Sutherland; Chennai District; On-site; INR 300,000 - 350,000; Full time

Benefits offered by this job

Two-way cab facility

Job summary

Sutherland is hiring for an International Voice Process-Customer Support role in Chennai. The position targets experienced candidates with 6 months to 3 years in complete voice support and strong English communication skills.

You'll handle inbound international calls, provide technical issue resolution, and maintain accurate customer interaction records. The role features night shifts, a 5-day work week, and cab facilities within 25 km, with joining by July 28.

Qualifications

• 6 months to 3 years of experience in complete voice support.
• Excellent verbal and written English communication.
• Customer-focused with problem-solving skills.
• Freshers are not eligible.

Responsibilities

• Handle inbound international customer calls.
• Provide technical support and issue resolution.
• Deliver high-quality customer service.
• Maintain accurate customer interaction records.

Skills

Voice support

Customer service

English communication

Job description

Job description

Greetings from Sutherland!

We are hiring immediate joiners for the International Voice Process-Customer Support role.

This opportunity is ideal for Experienced candidates who have minimum of 6months-2years experience in Complete Voice Support and passionate about customer service and have strong English communication skills.

Key Responsibilities:

• Handle inbound international customer calls
• Provide technical support and issue resolution
• Deliver high-quality customer service
• Maintain accurate customer interaction records

Eligibility Criteria:

• Looking for people who have minimum of 6 months-3 years of exp in complete voice support.
• Other domain experience will not be considered as a experience.
• Excellent verbal and written communication skills in English
• Good articulation and problem-solving skills
• Customer-focused attitude with a willingness to learn

Note: Freshers are not eligible to apply

Shift & Work Details:

• 5-day work week with rotational shifts, rotational offs. (WFO)
• Predominantly night shifts
• Two-way cab facility provided (up to 25 km radius based on shift timing)

Compensation CTC:

3.00LPA to 3.5LPA (varies based on candidates experience & their previous CTC)

Work Location:

Sutherland A1 Block, Ground Floor, Gateway Office Parks Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station

(Note: Looking for people who can join us by July 28th)

Selection Process

1. 1. HR Interview
2. 2.SD Panel Interview
3. 3.Voice Assessment