Hiring For Customer Service Associate /Securities Capital Markets

Touch Consultants; Greater Noida, Gurugram District; On-site; INR 390,000 - 650,000; Full time

Job summary

Touch Consultants is hiring a Customer Service Associate for Securities / Capital Markets in Gurgaon to provide exceptional support across Demat, DP, trading, and settlements. The role requires 1+ years in securities or related processes, plus excellent verbal and written communication and a strong focus on customer service and problem solving, with a good understanding of trading and settlement workflows.

You will manage inquiries end-to-end, ensure compliance and data privacy, and maintain

Qualifications

• Graduate in any discipline; Finance/Commerce background preferred.
• 1+ years of relevant experience in Securities/Capital Markets, Brokerage, DP, Trading Support, or related processes.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good understanding of Trading, Demat, and Settlement processes.

Responsibilities

• Handle inbound and outbound customer calls and digital service queries.
• Resolve queries related to Demat/DP, holdings, balances, and account statements.
• Handle trade, order status, contract notes, and settlement-related queries.
• Support fund and securities movement requests.
• Manage customer cases end-to-end with timely and accurate resolution.
• Ensure compliance with KYC, SOPs, regulatory guidelines, and data privacy requirements.
• Maintain high standards of customer service, accuracy, and quality.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Trading knowledge

Education

Graduate

Job description

Hiring: Customer Service Associate Securities / Capital Markets

Location: Gurgaon

CTC: Up to 6.5 LPA

Working Days: 6 Days Working

Working Mode: Work From Office

Role Overview

We are looking for a Customer Service Associate to join a dynamic financial services environment and provide exceptional customer support across Securities and Capital Markets.

Key Responsibilities

Handle inbound and outbound customer calls and digital service queries.

Resolve queries related to Demat/DP, holdings, balances, and account statements.

Handle trade, order status, contract notes, and settlement-related queries.

Support fund and securities movement requests.

Manage customer cases end-to-end with timely and accurate resolution.

Ensure compliance with KYC, SOPs, regulatory guidelines, and data privacy requirements.

Maintain high standards of customer service, accuracy, and quality.

Eligibility & Skills

Graduate in any discipline; Finance/Commerce background preferred.

1+ years of relevant experience in Securities/Capital Markets, Brokerage, DP, Trading Support, or related processes.

Excellent verbal and written communication skills.

Strong customer service and problem-solving abilities.

Good understanding of Trading, Demat, and Settlement processes.