Helpline Engineer

Alstom Transportation; Bhopal; On-site; INR 600,000 - 800,000; Full time

Job summary

Alstom Transportation in India is seeking a technically skilled professional to provide fault-finding support to maintenance and warranty teams across rolling stock systems.

You will analyze event data, assist in planning, and collaborate with engineering and reliability teams to drive safe, reliable infrastructure operations. Strong communication and IT skills are essential for knowledge transfer and timely repairs.

Qualifications

• Engineering qualification in Electrical/Electronic Engineering.
• Practical experience with rolling stock and infrastructure equipment.
• Fault finding and repair implementation expertise.
• Proficiency with diagnostic tools and software.
• Proficiency in the local language.
• Strong verbal and written communication.
• IT skills including office, email, and intranet.
• Logical, organized problem-solving and openness to improvements.
• Demonstrated team player with collaborative mindset.

Responsibilities

• Provide technical support and fault-finding to maintenance and warranty teams.
• Analyze system event data to identify failure modes and report test/rectification outcomes.
• Support infrastructure maintenance and interventions at other sites.
• Collaborate with Fleet Control, Engineering, Reliability to resolve issues.
• Assist pre-work planning and contribute to planning boards.
• Support knowledge transfer and training within autonomous teams.
• Ensure safety regulations and promote safety culture.

Skills

Engineering qualification

HNC in Electrical/Electronic Eng

Rolling stock knowledge

Fault finding

Diagnostic tools

IT skills

Language proficiency

Communication skills

Team player

Education

HNC in Electrical/Electronic Eng

Tools

Diagnostic software

Office tools

Job description

Well look to you for:

• Providing technical support and fault-finding expertise to maintenance and warranty teams
• Analyzing system event data to identify failure modes and compiling test/rectification reports
• Supporting infrastructure maintenance and intervention at other sites when required
• Collaborating with Fleet Control, Engineering, and Reliability Teams to identify and resolve technical issues
• Assisting in pre-work planning for shifts and contributing to the development of accurate planning boards
• Supporting knowledge transfer and training within autonomous teams
• Ensuring adherence to safety regulations and promoting a culture of safety and compliance

All about you

We value passion and attitude over experience.

Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

• An Engineering qualification such as a Higher National Certificate (or equivalent) in Electrical/Electronic Engineering
• Practical experience and sound knowledge of rolling stock and infrastructure equipment
• Technical expertise in fault finding and implementing repairs
• Competence in the use of diagnostic tools and software
• Proficiency in the local language
• Strong verbal and written communication skills
• Proficiency with IT tools, including office packages, email, and intranet
• A logical, organized approach to problem-solving and a willingness to share suggestions for improvement
• A demonstrated team player with a collaborative mindset