Helpdesk Senior Associate-ITSM

NTT America, Inc.; Dadri; On-site; INR 400,000 - 560,000; Full time

Job summary

NTT America, Inc. is seeking a Helpdesk Senior Associate-ITSM to join our team in Noida, Uttar Pradesh, India. You will provide IT service desk support to end-users for devices, applications, and processes.

The role requires strong English communication, customer service, and teamwork. Candidates must be willing to work 24/7 on a rotating schedule, with on-site work, and engage with global IT teams to improve processes.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great Team player
• 24/7 rotational shifts and week offs and Work from Office mandatory
• Excellent communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, Update, and Escalate Support issues to the next level promptly.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT Team.
• Seek, Suggest, Evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT Business areas

Skills

Customer service

Team player

English communication

Problem solving

Independent worker

Job description

Req ID: 371733

We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

In these roles, you will be responsible for:

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.

Record, Update, and Escalate Support issues to the next level promptly.

Support all IT onboarding activities for end-users

Work with our internal IT Teams on system testing, integration, and maintenance.

Engage in discovering new IT business tools to support our business users and our internal IT Team.

Seek, Suggest, Evaluate, and implement process and technology improvements.

Willing to learn grow in other IT Business areas

Requirements for this role include:

Excellent English written and verbal communication skills.

Exceptional customer service skills.

Great Team player

24/7 rotational shifts and week offs and Work from Office mandatory

Excellent communication skills, comfortable working with various stakeholders

Strong troubleshooting skills, bug-finding, and resolution

Ability to work independently within a diverse global team

IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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