Helpdesk Senior Associate - French language

NTT DATA, Inc.; India; On-site; INR 201,000 - 335,000; Full time

Job summary

NTT DATA Services in Noida, UP, India, invites applications for a Helpdesk Senior Associate - French language. The role provides L1/L1.5 support via phone, email and chat, serving as a liaison between customers and internal teams.

Fluency in French (speaking and writing) and a minimum B1 level certification are required, along with strong customer-handling skills. The position requires a graduate and involves a 24x7 rotational shift, with on-site work in Noida.

Qualifications

• Must be a Graduate.
• Good hold on French language(Writing + Speaking)
• Must be at least B1 level certified in French language
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window.

Responsibilities

• Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Skills

French language (speaking & writing)

Customer handling skills

Education

Graduate

Job description

Date: Aug 26, 2026

Location: noida, UP, IN

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate - French language to join our team in noida, Uttar Pradesh (IN-UP), India (IN).

Roles and Responsibilities

• Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

Requirements for this role include:

• Must be a Graduate.
• Good hold on French language(Writing + Speaking)
• Must be at least B1 level certified in French language
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .