Helpdesk Senior Associate-ITSM

NTT DATA, Inc.; India; On-site; INR 420,000 - 620,000; Full time

Job summary

NTT DATA, Inc. in Noida, Uttar Pradesh, India, is seeking a Helpdesk Senior Associate-ITSM to join the team for 24x7 IT service management support. The role involves providing L1/ L1.5 technical guidance via phone, email and chat, and coordinating with clients and internal teams to resolve issues.

The ideal candidate will be a Graduate with strong customer handling skills and proficiency in French (written and spoken) at least at B1 level. Rotational shifts are expected.

Qualifications

• Graduate degree required.
• Proficiency in French (writing and speaking) with at least B1 level.
• Excellent customer handling skills.

Responsibilities

• Provide L1/ L1.5 technical guidance in identification, prioritization & resolution of reported problems via Phone, Email & Chat.
• Act as liaison between customers and internal teams within Client Infrastructure.
• Troubleshoot issues related to MS Windows, PC hardware, Internet Explorer, MS Office and COTS applications.

Skills

Troubleshooting

Customer handling

Communication skills

MS Windows

Education

Graduate degree

Tools

MS Windows

PC Hardware

MS Office

Internet Explorer

COTS applications

Job description

We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Roles and Responsibilities

• Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

Requirements for this role include:

• Must be a Graduate.
• Good hold on French language(Writing + Speaking)
• Must be at least B1 level certified in French language
• Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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