HR Helpdesk Team Lead

Gratitude India; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Gratitude Inc. in Mumbai is seeking an HR Helpdesk Team Lead with 6–12 years of experience and at least 2 years in team leadership. The role requires US voice process knowledge and HR operations expertise, with experience using ServiceNow, Workday, and strong SLA/MIS capabilities.

The position involves managing a 24/7 rotation and ensuring service quality across HR helpdesk functions. Ex-TCS employees are not eligible to apply.

Qualifications

• 6–12 years of experience in HR/helpdesk
• Minimum 2 years of team handling/leadership
• Knowledge of US voice process and HR operations required
• ServiceNow, Workday, SLA and MIS knowledge is required

Responsibilities

• Lead the HR Helpdesk team in Mumbai to ensure timely resolution of queries
• Oversee SLA adherence and MIS reporting for performance metrics
• Collaborate with recruitment and HR operations teams to streamline processes

Skills

HR Operations

US voice process

SLA knowledge

Team leadership

Tools

ServiceNow

Workday

MIS reporting

Job description

Hiring HR Helpdesk Team Lead in Mumbai. 6–12 years' experience, 2+ years team handling, US voice process and HR Operations. ServiceNow, Workday, SLA and MIS knowledge required. 24/7 rotational shifts. Ex-TCS employees not eligible.

Skills highlighted with ‘‘ are preferred keyskills

Gratitude Inc is a leading recruitment and staffing org established in 2004, specializing in delivering end-to-end hiring solutions across multiple industries with a strong focus on combining recruitment expertise with technology driven processes

Helpdesk Team Lead in Recruitment industry typically earns between