Customer Relationship Executive

Jones Lang LaSalle Incorporated; Maharashtra; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Brightstone is seeking a CRE Business: Property and Asset Management role at a residential site in Mumbai. You will be the face of Brightstone at the client site, interacting with guests/tenants and addressing their needs with a focus on hospitality and satisfaction.

You will coordinate with multiple departments, take feedback, conduct surveys, and ensure timely resolution of issues. The role involves rounds of the reception, reporting, and involvement in events and maintenance activities.

Qualifications

• Relevant hospitality education with 1–2 years of work experience, or 2–3 years in client/customer service roles.
• Fluency in English and Hindi; strong communication skills.

Responsibilities

• Interact with guests/tenants and address needs with a hospitality mindset.
• Maintain strong public relations and gather feedback for service improvement.
• Take ownership of requests/complaints and resolve within the agreed TAT.
• Conduct daily rounds of the reception and report any lapses to the team.
• Coordinate with departments to ensure good customer experience and close feedback loop.
• Update handover/takeover registers and support in events and maintenance tasks.

Skills

Customer service

Communication skills

English & Hindi fluency

MS Office

Education

Hospitality education background

Job description

Position: CRE Business: Property and Asset Management Job Overview

Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

You will be the face of Brightstone at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.

You will also be responsible for:

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
• Taking daily rounds of the Reception lobby and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per Brightstone policies) and contact the proper authorities when needed.
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ Brightstone office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Site details

You will be working on---------, which is a Residential, located at --------

Site dynamics

1. Work Schedule:
2. Site team: e.g.: Property Manager +2
3. Other details if any undefined

Reporting

You will be directly reporting to the Customer Relation Manger.

Sound like you? Here is what we’re looking for

Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications

• You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language is a must.
• Willingness to work in flexible shifts, weekends and holidays is an added advantage.
• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

What we can do for you

At Brightstone, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Mumbai, MH

Scheduled Weekly Hours: 48