Helpdesk Associate - ITIL

NTT DATA, Inc.; Bengaluru Urban; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA in Bangalore seeks an ITIL-aligned Helpdesk Associate to provide L1 support via phone and email, handling incident identification, prioritization, and resolution with timely follow-up.

The role requires a graduate with at least 6 months in technical support, good communication, basic networking and MS troubleshooting skills, and a willingness to work rotational shifts across SE teams.

Qualifications

• 6 months of experience in a technical support role (HELPDESK).
• Graduate with basic MS troubleshooting and networking knowledge.
• Willingness for rotational shift.
• Good communication skills.

Responsibilities

• Provide L1 technical guidance via phone/email.
• Identify, prioritize and resolve reported problems.
• Coordinate with internal teams to ensure timely resolution.
• Act as liaison between customer and departments.

Skills

Good Communication Skills

Basic Networking TS skills

Basic MS troubleshooting

Education

Graduate

Tools

MS Troubleshooting

Networking basics

Job description

Req ID: 385559

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.

• typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.
• Basic computer knowledge.
• Basic TS on networking.
• Basic technical skills for troubleshooting on issues related to computers.

Requirements :

• 6 Months of experience.HELPDESK
• Good Communication Skills.
• rotational shift.SE
• Basic Technical TS skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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