Helpdesk Associate-ITSM

NTT DATA, Inc.; Bengaluru Urban; Hybrid; INR 405,000 - 495,000; Full time

Job summary

NTT DATA in Bangalore seeks a Helpdesk Senior Representative (ITIL) to deliver high-quality IT Service Desk support for end-users and work with internal teams on onboarding, testing and optimization. Strong English communication and customer service are essential.

The role offers opportunities to learn across IT domains, engage in tool discovery, and contribute to process improvements within a global team.

Qualifications

• Excellent written and verbal English communication.
• Exceptional customer service skills.
• Great team player with collaborative mindset.
• Excellent communication and ability to engage with stakeholders.

Responsibilities

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
• Record, update and escalate support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users.
• Collaborate with internal IT teams on system testing, integration and maintenance.
• Engage in discovering new IT tools to support business users and internal IT team.
• Seek, suggest, evaluate and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Skills

Excellent English communication

Customer service

Team player

Troubleshooting

Tools

Windows 10

macOS

iOS

Android

Google Workspace

Microsoft Environment

Job description

Req ID: 390122

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Position's General Duties and Tasks

In these roles you will be responsible for:

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.
• Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate and implement process and technology improvements.
• Willing to learn & grow in other IT Business areas

Requirements for this role include

Excellent English is written and verbal communication skills.

• Exceptional customer service skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders

4,50,000

• Strong troubleshooting skills, bug finding, and resolution
• Ability to work independently within a diverse global team
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

In addition, preferable skills and behaviours include

• Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc.
• Knowledge in Desktop Support
• Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.