Helpdesk Senior Associate - ITIL

NTT DATA, Inc.; Bengaluru; Presencial; INR 400.000 - 500.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. is seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnataka, India. The role centers on addressing user problems via phone, chat, and email, guiding users through IT policies, and ensuring maximum uptime.

You will screen, diagnose, and resolve issues, dispatch requests to support groups, and provide fast, reliable assistance to maintain business continuity. The position requires strong communication skills, English fluency, and willingness to work in a

Formación

• Experience with IT helpdesk or service desk environments preferred.
• Strong problem-solving and analytical abilities.
• Excellent communication and customer service skills in English.

Responsabilidades

• Manages customer interactions and records issues in the ITSM.
• Identifies issues, applies fixes, and investigates root causes using internal instructions.
• Screens, diagnoses internal inquiries and work requests related to PC maintenance.
• Acts as liaison between customers and departments to resolve online system problems.

Conocimientos

Communication skills

Customer service

English fluency

Microsoft certifications

Educación

University degree or technical degree preferred

Microsoft certifications

Descripción del empleo

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

India – Work from OfficeCompetitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities :

• Manages customer interactions & records reported issues in the ITSMIdentifies issues, apply fixes and investigate root causes using internal instructions.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chatScreens, refers and diagnoses internal inquiries and work requests relating to PC maintenanceParticipates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

• Ideally University education, preferably technical degree, or Microsoft certificationsAwareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
• Willing to work from office 5 days in a week.
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills
• Fluency in English language
• Flexibility to work in rotational shifts (24/7).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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