Helpdesk Associate

NTT DATA, Inc.; Bengaluru; Hybrid; INR 300,000 - 500,000; Full time

Job summary

NTT DATA in Bangalore, Karnataka, India is seeking a Helpdesk Associate to join our IT support team. You will monitor live dashboards, perform reporting, and allocate work to ensure timely resolution of issues.

The role requires strong English, good communication, and the ability to work hybrid shifts. You will coach less experienced colleagues and provide technical guidance on handling incidents using standard processes.

Qualifications

• University education or technical degree preferred.
• Familiarity with Windows OS and Office applications.
• Experience in Hybrid (Office and Remote) IT support is a plus.
• Strong reporting and analytical skills.
• Excellent communication and customer service in English.

Responsibilities

• Live dashboard monitoring, reporting & workflow allocation.
• Quality analysis on agreed aspects.
• Trending and in-depth analysis on service delivery components.
• Management Information Presentations.
• Acts as coach and escalation point for less experienced colleagues.
• Provides technical guidance in identifying, prioritizing, and resolving problems using processes & instructions.
• Liaises between customers and departments to ensure on-line system problems are resolved timely.

Skills

University Education

Technical degree

Microsoft certifications

Windows administration

Hybrid IT support

Reporting skills

Troubleshooting

Communication skills

Customer service

English fluency

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Job Description:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Live dashboard monitoring, reporting & workflow allocation

Quality analysis on agreed aspects

Trending and in-depth anlysis on service delivery components

Management Information Presentations

Acts as coach & an escalation point for less experienced colleagues

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft certifications

Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications

Experience of providing Hybrid (Office and Remote) IT support is an advantage

Good reporting abilities

Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.