Help Desk Support Engineer

Regard Network Solution Ltd; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Regard Network Solution Ltd is seeking a diligent Help Desk Support Engineer in India to manage service requests and incidents from intake to resolution.

Responsibilities include logging and classifying requests, coordinating with technical teams, and providing first-line IT troubleshooting while maintaining thorough incident records.

Qualifications

• Diploma or degree in Electrical/Electronics or related IT field.
• 2+ years of experience as a help desk support engineer or in a similar role.
• Strong communication and documentation skills.

Responsibilities

• Receive, record, classify and track user requests, incidents and service complaints.
• Monitor ticket status and coordinate with technical teams for resolution.
• Provide first-level support and basic IT troubleshooting.
• Maintain ticket notes, incident updates, closure details and service records.
• Communicate progress and support shift handovers and routine reports.

Job description

Manage service requests and incidents, coordinate resolution and maintain support records.

Key Responsibilities

Role Summary

Manage service requests and incidents, coordinate resolution and maintain support records.

Key Responsibilities

• Receive, record, classify and track user requests, incidents and service complaints.
• Monitor ticket status and coordinate with technical teams for resolution.
• Provide first-level support and ...
• Maintain ticket notes, incident updates, closure details and service records.
• Communicate progress and support shift handovers and routine reports.

Qualification

Diploma in Electrical or BCA / MCA degree.

Experience

More than 2 years’ experience as a help desk support engineer or relevant industry experience.

Required Skills

Ticket management, customer communication, basic IT troubleshooting and documentation.