Help Desk Executive

Integral Ltd.; Bengaluru; À distance; INR 350 000 - 600 000; Plein temps

Résumé du poste

Jones Lang LaSalle Incorporated in Bengaluru, KA is seeking a Help Desk Executive to lead the helpdesk operations, analyze data trends, and drive improvements across the client account. This on-site role requires a degree and several years in customer services or data management.

You will publish daily SLA and fulfilment reports, train stakeholders, and prepare presentations for regular reviews. The position emphasizes strong MS Office skills, collaboration, and delivery of reliable helpdesk

Qualifications

• Eight+ years in customer services or data management.
• Graduate of any specialization.
• Strong MS Office skills and data reporting ability.

Responsabilités

• Lead the helpdesk operations team and analyse data trends.
• Craft infographic reports to present trends and insights.
• Identify areas for improvement and train client staff and FM team.
• Publish daily SLA and fulfilment reports for pan-India teams.
• Create and share helpdesk PPT slides for MMR, QBR and ABR.

Connaissances

Customer service

Data management

MS Office

Leadership

Formation

Any Degree

Outils

Microsoft Office

Description du poste

Help Desk Executive### Help Desk ExecutiveApply: On-site: Bengaluru, KA: Full time: Posted Today: REQ548724**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Qualification: Any Degree Experience Required: 3+ Years Shift Timings: General shift Work location: Bangalore, Embassy Tech Square Designation: Helpdesk Executive **What this job involves:** Redefining user support“Our customer—our priority” will be your tagline. Leading the helpdesk operations team, you will lend your expertise in analysing data, crafting infographic reports that present trends, and identifying areas for improvement. You’ll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team. That said, you’ll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation. Being a core part of operationsInnovation is one of the secrets to your success as a helpdesk manager. In this role, you’ll support our account directors through your vast knowledge of data trends and critical information. Likewise, you’ll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team. On top of these, you’ll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders. You’ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR. **Sound like you? To apply you need to be:** Well-versed in the fieldAre you a graduate of any specialisation with eight years’ experience—or more—in customer services or data management? How about a solid background in continuous improvement initiatives, client engagement and report preparation? If yes, we’d love to chat with you! A relationship builderYour excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills? To couple these with, you should also be a great example of being a leader who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team. **Location:**On-site –Bengaluru, KA**Scheduled Weekly Hours:**48**Job Tags:**Customer Service, Facility Management, Greet Visitors, Guest Service, Mail Distribution, Meeting Room Management, Multi-Line Phone Systems, Multitasking, Office Administration, Onboarding, Visitor ManagementIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.