Healthcare Senior Specialist1

NTT DATA Services; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

NTT DATA in Noida, Uttar Pradesh, India is seeking a Healthcare Senior Specialist1 to join our Application Support and Maintenance team. The role requires work from office on all days and shifts as per a 24x7 roster across Noida/Bangalore/Hyderabad offices.

Responsibilities include incident and problem management, monitoring, patch validation, and release coordination for healthcare provider applications. The ideal candidate understands ambulatory workflows and HIPAA compliance.

Qualifications

• Experience with healthcare provider workflows and hospital operations.
• Ability to troubleshoot L2/L3 incidents and meet SLAs.
• Experience with interfaces (lab, imaging, billing, eRx).
• Knowledge of HIPAA, data privacy, and security standards.

Responsibilities

• Investigate and resolve L2/L3 incidents for COTS healthcare apps.
• Monitor application health, interfaces, and batch jobs.
• Coordinate patch validation and upgrades with vendors.
• Assess and implement changes through controlled release processes.
• Liaise with business users, IT teams, and vendors.
• Ensure compliance with HIPAA and audit documentation.

Skills

Healthcare domain knowledge

Incident management

Application monitoring

Release & change control

Vendor coordination

HIPAA compliance awareness

Ambulatory EMR systems

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Healthcare Senior Specialist1 to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Position Description

Application Support and Maintenance - Healthcare Provider(EHR/EMR support analyst)

Job Description

This role needs work from office on all days and shifts as per the 24x7 shift roster from one of the NTT Data offices as Noida/Bangalore/Hyderabad.

Roles & Responsibilities

• Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
• Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
• Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
• Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
• Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
• Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills Description

• Understanding of ambulatory clinical workflows (scheduling, charting, orders)
• Ability to support interfaces (lab, imaging, billing, pharmacy eRx)
• Knowledge of ambulatory billing (E&M codes, scrubbing, claim files)
• Proficiency in template customization, provider preferences, smart tools
• Support for document workflows (scanning, indexing, chart import)
• Managing upgrades, patches, and legacy EMR data archiving
• Experience working with Ambulatory EMR systems like MEDENT, HST Pathways (Legacy), Dentrix
• Enterprise, HST Pathways, AthenaHealth, and other similar applications

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

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This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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