Post-Acute Applications Support Specialist

NTT DATA Global Delivery Services Ltd; Bengaluru; Vor Ort; INR 600.000 - 950.000; Vollzeit

Zusammenfassung

NTT DATA is seeking a Software Development Advisor in Bangalore to provide day-to-day production support, maintenance, testing, and on-call coverage for a portfolio of post-acute care applications. This role ensures application availability, supports monthly upgrade testing, manages incidents, and coordinates releases across multiple environments.

Key responsibilities include incident management, functional/integration/regression testing, release validation, and user provisioning with Active

Qualifikationen

• Production Support, Incident Management, and release-related activities.
• Application Testing including functional/integration/regression.
• User provisioning and Active Directory related tasks.
• Collaboration with vendors and stakeholders to sustain operations.

Aufgaben

• Provide production support during business hours and participate in on-call rotations.
• Monitor, troubleshoot, and resolve incidents and service requests.
• Perform application testing and release validation.
• Support upgrades, deployments, and monthly release testing.
• Manage user provisioning and access controls.

Kenntnisse

Production Support

Incident Management

Application Testing

Release Validation

User Provisioning

Active Directory

Troubleshooting

Documentation

Jobbeschreibung

Software Development Advisor Req ID: 394681 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Software Development Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Title

Post-Acute Applications Support Specialist

Job Summary

The Post-Acute Applications Support Analyst is responsible for providing day-to-day production support, application maintenance, testing, and on-call support for a portfolio of post-acute care applications. This role is critical to maintaining business operations by ensuring application availability, supporting monthly upgrade testing, managing incidents, and coordinating application releases across multiple environments.

Key Responsibilities

• Provide production support for post-acute care applications during business hours and participate in after-hours and overnight on-call rotations.
• Monitor, troubleshoot, and resolve application incidents, service requests, and production issues.
• Perform application testing, integration testing, regression testing, and release validation activities.
• Support application upgrades, deployments, and monthly WellSky product release testing.
• Manage user provisioning, access requests, security controls, and Active Directory-related activities.
• Collaborate with technical teams, vendors, analysts, and business stakeholders to resolve issues and support operational initiatives.
• Maintain application documentation and ensure proper incident tracking and escalation.
• Independently assess and respond to time-sensitive incidents while escalating critical issues appropriately.

Required Skills

• Production Support and Incident Management
• Application Testing (Functional, Integration, Regression)
• Release Validation and Upgrade Support
• User Provisioning and Access Management
• Active Directory Administration
• Troubleshooting and Root Cause Analysis
• Technical Documentation
• Stakeholder and Vendor Management

Preferred Experience

• Experience supporting enterprise healthcare applications.
• Familiarity with post-acute care, care coordination, and population health platforms.
• Experience with on-call support models and production environments.

Support Coverage

• Daytime, after-hours, overnight, and weekend support as part of a rotational support model.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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