Health Operations Associate Manager

Accenture; Chennai District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A global professional services company seeks a Health Operations Associate Manager in Chennai. The role requires candidates with 12 to 16 years of experience in the healthcare domain and excellent people management skills. Responsibilities include managing membership operations, ensuring member satisfaction, and collaborating with teams for effective service delivery. The ideal candidate should be willing to work night shifts and should maintain a daily presence in the office. Must have strong analytical and communication skills, along with experience handling large teams.

Qualifications

• 12 to 16 years of experience in Provider/Member/Claims/Credentialing or overall Healthcare domain.
• Experience managing 150+ employees.
• Excellent communication skills required.

Responsibilities

• Analyze and resolve low-complexity issues.
• Work with peers and escalate updates to supervisors.
• Create new solutions leveraging existing methods.

Skills

People management skills

Client-facing experience

Analytical skills

Communication skills

Comprehension skills

Education

Any Graduation

Job description

Skill required: Membership - Life Sciences Regulatory Operations

Designation: Health Operations Associate Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do

Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrow. In a Membership job profile, responsibilities include managing and supporting the membership base of an organization. This involves tasks like processing applications, renewals, and cancellations, as well as maintaining accurate member records. The goal is to enhance member satisfaction and retention through excellent customer service and engagement activities. The role may also involve organizing events, communicating benefits, and addressing member inquiries. Effective membership management is crucial for the growth and sustainability of the organization. Coordinate the essential documentation and resources required for the filing of global applications. Understand, manage process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc.

What are we looking for

• Candidates with 12 to 16 years of experience in Provider / Member / Claims / Credentialing or overall Healthcare domain.
• Strong people management skills, with experience handling 150+ employees.
• Proven client-facing experience.
• Any degree except PG or B.Tech.
• Excellent communication skills (clear and effective verbal and written communication).
• Strong analytical skills.
• Good comprehension skills.
• Candidate must be based in Chennai and within the transport boundary.
• Willingness to work night shifts.
• Ready to work from office on a daily basis.

Roles and Responsibilities

• Perform analysis and resolve low-complexity issues.
• Day-to-day interactions will be primarily with peers within Accenture, before escalating updates to supervisors.
• Limited exposure to clients and/or Accenture leadership.
• Receive moderate-level instructions for daily tasks and detailed guidance for new assignments.
• Decisions made will impact own work and may occasionally impact the work of others.
• Work as an individual contributor within a team, with a clearly defined scope of responsibility.
• This role may require working in rotational shifts.
• In this role you are required to do analysis and solving of moderately complex problems.
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
• The person requires understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor or team leads.
• Generally interacts with peers and/or management levels at a client and/or within Accenture.
• The person should require minimal guidance when determining methods and procedures on new assignments.
• Decisions often impact the team in which they reside and occasionally impact other teams.
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

Educational Qualification

Any Graduation