Health Operations Analyst

Accenture in India; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Accenture in India is seeking a Health Operations Analyst with 3-5 years of health domain experience to manage and improve membership processes in life sciences regulatory operations. You will handle applications, renewals, cancellations, and maintain member records while complying with policies and regulations.

The role involves documenting SOPs, supporting automation ideas, and guiding new hires, with flexibility for night shifts and rotational shifts in a dynamic healthcare operations team.

Qualifications

• 3-5 years of health domain experience.
• Experience in membership lifecycle handling (onboarding, maintenance, termination).
• Willingness to work night shifts and rotational shifts.

Responsibilities

• Manage and support membership base, processing applications, renewals, and cancellations.
• Interpret healthcare policies, insurance rules, and regulatory requirements.
• Document SOPs for membership lifecycle and identify inefficiencies.
• Coordinate with teammates and possibly clients; escalate critical cases.

Skills

Membership processes

Regulatory awareness

SOP documentation

Root cause analysis

Training & coaching

Process automation

Night shifts

Education

Any Graduation

Job description

Skill required: Membership - Life Sciences Regulatory Operations

Designation: Health Operations Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrow In a Membership job profile, responsibilities include managing and supporting the membership base of an organization. This involves tasks like processing applications, renewals, and cancellations, as well as maintaining accurate member records. The goal is to enhance member satisfaction and retention through excellent customer service and engagement activities. The role may also involve organizing events, communicating benefits, and addressing member inquiries. Effective membership management is crucial for the growth and sustainability of the organization. Coordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc.

What are we looking for?

• Act as the go-to expert on healthcare membership processes (enrollment, eligibility, billing, renewals).
• Interpret healthcare policies, insurance rules, and regulatory requirements.
• Stay updated on industry changes (payer guidelines, compliance rules, etc.).
• Define and document SOPs for membership lifecycle (onboarding ? maintenance ? termination).
• Identify inefficiencies and recommend automation or workflow improvements.
• Support transitions (e.g., new systems, policy updates).
• Train new hires and upskill existing teams.
• Create knowledge base FAQs, and training materials.
• Support root cause analysis and corrective actions.
• Act as escalation point for critical cases.
• Flexible to work in Night Shifts & RTO
• 3- 4 years of Health domain experience.
• Act as the go-to expert on healthcare membership processes (enrollment, eligibility, billing, renewals).
• Interpret healthcare policies, insurance rules, and regulatory requirements.
• Stay updated on industry changes (payer guidelines, compliance rules, etc.).
• Define and document SOPs for membership lifecycle (onboarding ? maintenance ? termination).
• Identify inefficiencies and recommend automation or workflow improvements.
• Support transitions (e.g., new systems, policy updates).
• Train new hires and upskill existing teams.
• Create knowledge base FAQs, and training materials.
• Support root cause analysis and corrective actions.
• Act as escalation point for critical cases.
• Flexible to work in Night Shifts & RTO
• 3- 4 years of Health domain experience. Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts