Head - Workforce Operations (HR) | Logistics

Michael Page; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Competitive salary

Attractive holiday leave policy

Comprehensive benefits package

Engagement in innovative projects

Job summary

A leading logistics provider in Mumbai is seeking an experienced individual to lead workforce strategies and HR operations. The role requires a postgraduate degree and over 15 years of experience in a high transaction, industrial environment. Candidates should possess strong skills in vendor management, data analysis, and negotiation. This position offers a competitive salary, attractive benefits, and the opportunity to engage in innovative projects while working in a collaborative environment.

Qualifications

• 15+ years of experience in an industrial environment, focusing on high transaction operations.
• Proven track record in workforce strategies and HR operations.
• Strong planning abilities and data analysis skills.
• Strong ability to negotiate and manage vendor relationships effectively.

Responsibilities

• Lead end-to-end workforce strategy and operations.
• Manage recruitment and training for third-party workforce.
• Implement workforce productivity and engagement programs.
• Build and maintain strong industrial relations and stakeholder management on the ground.
• Lead organizational and HR capability building through leadership pipelines.

Skills

Industrial relations knowledge

Vendor management

Data analysis

Microsoft Office proficiency

Negotiation skills

Education

Postgraduate degree

Tools

Workforce management software

ERP systems

Data analytics tools

Job description

• Responsible for leading end to end hire to retire cycle for a large workforce.
• Design, plan and execute end to end workforce strategy.

About Our Client

The hiring company is a leading logistics provider with a strong presence across the country.

Job Description

Key Responsibilities

• Strategic Workforce Management

  • Drive end-to-end planning and deployment of a large operations workforce to ensure availability, productivity, and capability building.
  • Assess and implement new workforce engagement and deployment models aligned with business needs and expansion plans.
  • Build strategic partnerships to enhance hiring, training, and workforce readiness.

• Talent Acquisition, Development & Vendor Management

  • Oversee recruitment, onboarding, and continuous capability development for third-party workforce.
  • Manage partnerships with service providers, training institutions, and NGOs to ensure uninterrupted, cost-effective manpower supply.

• Productivity, Engagement & Analytics

  • Drive workforce productivity, engagement, and skilling programs to reduce absenteeism and attrition.
  • Implement predictive analytics and tech-driven solutions to enable cost optimization and operational efficiency.
  • Lead productivity and cost-saving initiatives across sites.

• Industrial Relations & Stakeholder Management

  • Build and maintain strong on-ground relationships to ensure a stable and harmonious industrial relations environment.
  • Oversee MIS governance, conduct site reviews, and guide teams in managing critical situations and crises.

• Organizational & HR Capability Building

  • Foster a culture of respect, performance, and continuous learning.
  • Develop HR and operations leadership pipelines through structured capability-building initiatives.
  • Collaborate closely with business leaders to align workforce strategies with business priorities.

• Client Management & Service Excellence

  • Work with key clients to address service issues, enhance delivery standards, and strengthen relationships.
  • Lead workforce planning for new site transitions while balancing performance KPIs, cost, and margins.

• Legal Compliance & Risk Management

  • Ensure full compliance with labor laws and regulatory requirements.
  • Engage with regulatory bodies and proactively address compliance or operational risks.
  • Lead crisis management efforts and strengthen organizational responsiveness through robust governance mechanisms.

• Organizational Leadership

  • Provide strategic direction to HR operations teams, promoting accountability, high performance, and continuous improvement.
  • Drive organization-wide initiatives that support long-term growth and operational excellence.

The Successful Applicant

A successful candidate should have:

• Post graduate with 15+ years with a proven track record in industrial environment with a focus on high transaction, process driven operations and large contract workforce.
• Deep knowledge of industrial relations, HR operations and workforce strategies.
• Proficient in data and analytics, ability to plan will be important
• Strong ability to negotiate and manage vendor relationships effectively.
• Skilled in Microsoft Office and workforce management software for data-driven decisions.
• Ability to implement new ideas and identify growth opportunities for workforce optimization

What's on Offer

• Competitive salary range.
• Attractive holiday leave policy and benefits package.
• Opportunity to lead strategic workforce initiatives in a large organization.
• Collaborative work environment in the heart of Mumbai.
• Engagement with innovative projects.