Head Operations ( uPVC Installations & Customer Service)

The-Search-House; Ludhiana; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

The-Search-House in India is seeking a Head Operations with 15-20 years of experience to manage uPVC installations and customer service. The role focuses on overseeing operations, production planning, installation, and after-sales service for building materials.

Strong leadership and strategic thinking are essential to drive quality and client satisfaction. Responsibilities include coordinating technical operations across aluminium, doors, windows, glass, and related products, ensuring timely

Qualifications

• 15–20 years of experience in operations management.
• Experience in installation of building materials such as aluminium, doors, windows, glass, and related components.
• Strong planning, time management and quality control.
• Excellent communication and people management skills, including workers and clients.
• Bachelor’s degree in engineering or related field.

Responsibilities

• Overseeing operations related to customer deliverables, production planning, installation and after-sales service.
• Experience in managing technical operations related to installation of building materials like aluminium, doors, windows, outdoor furniture, glass, lift systems, kitchen, wardrobe, modular furniture, interiors, facades, etc.
• Critical thinking and problem solving skills.
• Excellent planning and time management.
• Excellent quality control and attention to detail.
• Excellent communication and people management skills including workers and clients.
• Excellent understanding of business operations and service delivery.

Skills

Installation aluminium

Customer service

General management

Building materials knowledge

Education

B.Tech/B.E.

Job description

Head Operations ( uPVC Installations & Customer Service)

Experience : 15 - 20 yearsSalary : ₹ 14,00,000 - 24,00,000 P.A.

• Overseeing Operations related to customer deliverables, Production planning, Installation and after sales service.
• Experience in managing technical operations related to installation of building materials like Aluminium, doors,windows,outdoor furniture, glass, lift companies, Kitchen,wardrobe,modular furniture, interiors, facades etc.
• Critical thinking and problem solving skills
• Excellent Planning and time management
• Excellent quality control and attention to detail
• Excellent communication and people management skills including workers and clients
• Excellent understanding of Business operations and service delivery

Role: Operations Manager

Industry Type: Building Material

Functional Area: Customer Success,Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG : B.Tech/B.E. in Any Specialization

Key Skills

Installation Aluminium Operations

Customer Service, Building materials, Glass, general management, windows, Business operations, modular furniture, interiors, furniture, Kitchen, Head operations, Doors, lift, Pre-Fabricated, wardrobe, facades, uPVC

Company Profile

Company Profile :

Our Client is a group of companies, with over two decades of experience, was established in 1987 as a timber fenestration provider and since then the company had consistently excelled in catering to major projects pan-India & Overseas. They are manufacturing and marketing a wide range of high quality German technology uPVC Doors and Windows as well as a premium range of weatherproof outdoor furniture, pool loungers, designer planters and swings in collaboration with the world’s best German Company. The brand has been a benchmark in quality and customer service in the furniture sector. The USP of the brand is global standards, UV stability and color fasting.