Head Operations

Scaleon Consulting; Lucknow; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Scaleon Consulting in Lucknow seeks an experienced Head of Operations to lead multi-outlet F&B operations across Kokkam (fine dine) and LTR (QSR). The role demands a proven track record of running multi-unit operations, maximizing revenue, and sustaining double‑digit growth backed by data.

You will own P&L, implement SOPs, manage a large team, and drive cost controls while ensuring compliance with FSSAI and safety standards across all sites.

Qualifications

• Experience leading multi-outlet restaurant operations (fine-dine and QSR).
• Proven track record of double-digit sales growth with data support.
• Strong P&L, budgeting, and cost-control abilities.

Responsibilities

• Oversee end-to-end operations across Kokkam and LTR outlets ensuring service quality and guest experience.
• Own P&L, drive revenue growth with double-digit targets and data reporting.
• Lead recruitment, training and performance management of outlet teams.
• Manage procurement, costs, and vendor relationships to protect margins.
• Ensure compliance with FSSAI, licensing, hygiene, safety across outlets.
• Track performance via MIS and dashboards and present to management.

Skills

Multi-unit operations

P&L management

Leadership

SOP implementation

Vendor management

Stakeholder management

Data reporting / MIS

Sales growth track record

Tools

Swiggy

Zomato

Job description

Role Summary

We are looking for an experienced Head of Operations to lead operations across our multiple outlets, spanning both the Kokkam (fine dine) and LTR (QSR) formats in Lucknow. The ideal candidate will bring a proven, well-documented track record of running multi-unit F&B operations and driving sales growth, and will be responsible for scaling that same performance across the group.

Key Responsibilities

• Oversee end-to-end operations across multiple outlets of both Kokkam (fine dine) and LTR (QSR), ensuring consistent service quality, brand standards, and guest experience.
• Ensure proper implementation and adherence to approved SOPs, processes, and checklists across all outlets, and drive timely corrective action where gaps are identified.
• Own the P&L for all outlets under purview; drive revenue growth with a clear focus on achieving and sustaining double-digit sales growth, backed by data and reporting.
• Design and execute sales, marketing, and promotional strategies specific to fine-dine and QSR formats to grow footfall, average ticket size, and repeat business.
• Manage food delivery aggregator platforms such as Swiggy and Zomato, including operational coordination and performance monitoring across outlets.
• Lead, mentor, and build high-performing outlet-level teams, including hiring, training, and performance management of outlet managers, chefs, and staff.
• Control costs across food cost, labour, and overheads; manage vendor relationships, procurement, and inventory to protect margins.
• Ensure compliance with FSSAI, licensing, hygiene, and safety standards across all outlets.
• Track outlet-wise and group-wise performance through MIS and dashboards; present regular performance reports with growth metrics to management/ownership.
• Identify opportunities for new outlet expansion, menu/format optimisation, and operational efficiency across the group.

Requirements

• Proven experience managing multiple outlets simultaneously, ideally across both fine-dine and QSR formats.
• Strong experience implementing and driving adherence to SOPs, processes, and operational checklists across multi-outlet restaurant operations.
• Experience managing food delivery aggregator platforms such as Swiggy and Zomato.
• A clearly stated, verifiable record of sales growth achieved at previous companies/outlets, with numbers and time period see highlighted box above.
• Significant prior experience in a General Manager or senior multi-unit operations role within the restaurant/hospitality industry.
• Strong financial acumen comfortable owning P&L, budgets, and cost controls.
• Excellent leadership, team-building, and people-management skills.
• Strong communication and stakeholder-management skills, with the ability to report directly to ownership/management.
• Working knowledge of FSSAI and other statutory compliance requirements for F&B outlets.

Important - Please Highlight Your Sales Growth Track Record

In your resume/application, clearly call out the actual sales growth you have personally delivered in your current and past companies whether it was single-digit or double-digit growth. For each outlet/company, please mention:

• Company/brand name, format (fine dine, QSR, etc.), and your role/tenure.
• The exact % sales growth achieved (e.g., "grew sales by 7% YoY" or "grew sales by 22% YoY") and the period over which it happened.
• Supporting data/records (revenue numbers, MIS reports, appraisal letters, etc.) that can be shared or discussed at interview stage.

Candidates who have demonstrated measurable sales growth in previous roles will be strongly valued. Applicants are encouraged to share any verifiable examples of revenue or sales improvement they have contributed to, along with the relevant time period and supporting context.