Head Of Tools And Support

Siemens Energy; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical Insurance

Meal Card

Flexi Pay

Global exposure and learning platform

Job summary

Siemens Energy is seeking a Head of Tools and Support to lead the global License Management processes, including tools, data, and automation. The role oversees international teams and collaborates across License Management, Application Management, Infrastructure, Cybersecurity, Procurement and Service Owners.

The candidate will drive reliable operations, provide decision-ready license data, and push automation to improve service quality and scalability within a fast-paced, multinational

Qualifications

• University degree in IT, CS, Engineering, BIS or similar discipline.
• Significant leadership experience in international IT service, application-management, or operations environment.
• Strong experience in Software Asset Management operations, IT service management, application management or software licensing support.
• Experience with SAM and license-metering solutions (Flexera, OpenLM) and ServiceNow or similar ITSM platforms.
• Strong knowledge of data integration, reporting, data quality, process automation and ITIL-based service management.
• Good understanding of engineering applications, concurrent licensing, license-server technologies, capacity management and service dependencies.
• Ability to translate strategic, compliance, and business requirements into stable and scalable operational services.
• Practical knowledge of enterprise software and SaaS licensing (Microsoft, SAP).
• Strong leadership, provider-management, stakeholder-management and communication skills.
• Excellent written and spoken English and cross-functional collaboration.

Responsibilities

• Ensure reliable License Management operations, including tools workflows and engineering license services.
• Provide complete data on software licenses, entitlements, inventory, usage and capacity.
• Lead License Administration and second-level support via ITSM tool (ServiceNow).
• Drive standardization, automation and system integration to reduce manual effort and increase transparency.

Skills

Leadership experience

Stakeholder management

Communication skills

English proficiency

Data integration & automation

ITIL-based service mgmt

Education

University degree in IT/CS/Engineering/BIS

Tools

Flexera

OpenLM

ServiceNow

Job description

Job Description:

A Snapshot of Your Day

As Head of Tools and Support department, you lead the operational and technical enablement of Siemens Energy’s global License Management processes. Your responsibilities cover License Management tools (Flexera, OpenLM), data, license administration, software request support, automation, and engineering license services. Your day may include addressing a service escalation, reviewing the stability License Management tools or engineering license services, resolving data-quality issues, or aligning an automated workflow with License Management requirements. You translate business and compliance needs into reliable processes, scalable services, and sustainable technical solutions. You lead an international team of specialists and work closely with License Management, Application Management, Infrastructure, Cybersecurity, Procurement, Service Owners, and external providers.

How You’ll Make An Impact

• Ensure reliable License Management operations, including the availability and continuous improvement of License Management tools (Flexera, OpenLM) operational workflows and engineering license services.
• Provide complete and decision-ready data on software licenses, entitlements, inventory, usage and engineering license capacity.
• Lead License Administration and operational support, including software request processes and second-level License Management support through IT SM tool (ServiceNow).
• Drive standardization, automation and system integration to reduce manual effort, improve service quality and increase operational transparency.

What You Bring

• A university degree in Information Technology, Computer Science, Engineering, Business Information Systems or comparable discipline.
• Significant leadership experience in an international IT service, application-management, or operations environment.
• Strong experience in Software Asset Management operations, IT service management, application management or software licensing support.
• Experience with SAM and license-metering solutions, preferably Flexera and OpenLM, as well as ServiceNow or comparable ITSM workflow platforms.
• Strong knowledge of data integration, reporting, data quality, process automation and ITIL-based service management.
• Good understanding of engineering applications, concurrent licensing, license-server technologies, capacity management and service dependencies.
• The ability to translate strategic, compliance, and business requirements into stable and scalable operational services.
• Practical knowledge of enterprise software and SaaS licensing, including complex suppliers such as Microsoft and SAP.
• Strong leadership, provider-management, stakeholder-management and communication skills.
• Excellent written and spoken English and the ability to work effectively across functions, countries and cultures.

About The Team

Digital Core provides the resilient, secure and scalable digital foundation supporting Siemens Energy’s global operations and digital transformation.

Within Digital Core, the new Supplier and License Management department combines strategic supplier governance, software License Management and the operational capabilities required to manage software assets and licensing services effectively.

The Tools and Support team provides the operational and technical foundation for License Management. It is responsible for License Administration, second-level support, software request workflows, SAM tools, license data, reporting, automation and engineering license services. Tools and Support works closely with the License Management team, which owns software strategy, supplier and contract positioning, license interpretation, compliance governance, audit response and cost optimization.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 100,000 dedicated employees, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:

https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• All employees are automatically covered under Medical Insurance. Company-paid considerable family floater cover covering employee, spouse, and 2 dependent children up to 25 years of age.
• Siemens Energy provides an option to opt for a Meal Card to all its employees, as per the terms and conditions prescribed in the company policy, as part of CTC and as a tax‑saving measure.
• Flexi Pay empowers employees with the choice to customize the amount in selected salary components within a defined range, thereby optimizing tax benefits. Accordingly, each employee can determine the best possible net income from the same fixed individual base pay on a monthly basis.
• Opportunities to work with a global team and lead innovative digital transformation initiatives.
• Opportunities for professional and personal development through the Siemens Energy Learning Platform.

https://jobs.siemens-energy.com/jobs