Head of Operations - QSR / Restaurants

JobItUs; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

JobItUs is seeking an energetic Operations leader to oversee 15-25 restaurant/QSR locations in Mumbai and beyond. You will drive store P&Ls, cost controls, and performance, while building a scalable operations system.

The ideal candidate has 4+ years in restaurant/QSR, hands-on execution, and a proven track record of opening new locations, managing a team of store managers, and delivering growth in a fast-growing, entrepreneurial setup.

Qualifications

• 4-5 years of restaurant/QSR experience.
• Directly managed approximately 5-15 outlets.
• Strong understanding of store P&Ls;

Responsibilities

• Overall operational responsibility for all restaurant/QSR locations.
• Manage and develop Store Managers and Central Kitchen Manager.
• Own store-level P&Ls; and operating performance.
• Monitor food cost, labour cost, wastage and store EBITDA.
• Maintain product quality and consistency across locations.
• Ensure adherence to SOPs and portion controls.
• Manage Swiggy, Zomato and delivery operations from an operational perspective.
• Monitor preparation times, customer complaints and ratings.
• Conduct regular store audits.
• Manage manpower planning, rostering and productivity.
• Coordinate maintenance and equipment issues.
• Lead operational readiness for new store openings.
• Build systems capable of supporting 15-25 locations over time.
• Provide management with weekly operating reports and corrective action plans.

Skills

People management

P&L understanding

Operations management

Food cost control

Inventory control

New store openings

Staff rostering

Job description

Responsibilities

• Overall operational responsibility for all restaurant/QSR locations
• Manage and develop Store Managers and Central Kitchen Manager
• Own store-level P&Ls; and operating performance
• Monitor food cost, labour cost, wastage and store EBITDA
• Maintain product quality and consistency across locations
• Ensure adherence to SOPs and portion controls
• Manage Swiggy, Zomato and delivery operations from an operational perspective
• Monitor preparation times, customer complaints and ratings
• Conduct regular store audits
• Manage manpower planning, rostering and productivity
• Coordinate maintenance and equipment issues
• Lead operational readiness for new store openings
• Build systems capable of supporting 15-25 locations over time
• Provide management with weekly operating reports and corrective action plans
• Other Details, which we should know (age limit, field work, demographics, language fluency, specific industry to source from etc.) –

Ideal Candidate

• 4-5 years of restaurant/QSR experience
• Has directly managed approximately 5-15 outlets
• Strong understanding of store P&Ls;
• Experience with food cost and inventory control
• Experience opening new locations
• Pizza/QSR experience preferred
• Strong people manager
• Extremely hands-on and execution oriented
• Comfortable working in a fast-growing entrepreneurial organisation

Experience: 4+ years

Location: Mumbai

Work Timing: 11am - 8pm

Work Day:WO during the week