Head of Information Technology

City Palace Museum, Jaipur; Jaipur; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Sawai Jaipur is seeking a visionary Head of Technology to steer technology strategy across its heritage, hospitality, retail, events, experiences and corporate operations.

You will lead ERP, CRM, HRMS implementations, build data platforms, dashboards and AI-enabled initiatives, while ensuring cybersecurity and governance across the enterprise.

Qualifications

• 8–15+ years of experience in technology, digital transformation, IT leadership or product/platform development.
• Proven experience implementing enterprise technology solutions.
• Strong understanding of ERP, CRM, cloud, data, cybersecurity and digital platforms.
• Experience leading technology transformation across multiple business functions.

Responsibilities

• Develop and implement Sawai Jaipur's enterprise technology and digital strategy.
• Lead digital transformation across all business verticals.
• Evaluate and implement ERP, CRM, HRMS, ticketing, POS, retail and hospitality technology platforms.
• Build integrated data architecture and management-information systems.
• Develop dashboards and analytics to enable data-driven decision-making.
• Lead website, mobile, e-commerce and digital-platform development.
• Identify opportunities for AI, automation and emerging technologies.
• Drive technology-enabled visitor and guest experiences.
• Strengthen cybersecurity, data protection and IT governance.
• Establish IT infrastructure, service standards and disaster-recovery frameworks.
• Manage technology vendors, implementation partners and technology budgets.
• Develop technology roadmaps for new businesses and projects.
• Work closely with Marketing, Finance, Hospitality, Retail, Events and Heritage teams.
• Build and lead a high-performing technology team.

Skills

Project management

Vendor management

Strategic thinking

Commercial acumen

Leadership

Digital transformation

ERP

CRM

Cybersecurity

Data analytics

Tools

ERP

CRM

HRMS

Cloud platforms

Data analytics tools

Job description

Sawai Jaipur is building a high-impact leadership team to drive the next phase of growth across its portfolio of hospitality, heritage, retail, events, experiences, technology and lifestyle businesses. We are looking for entrepreneurial leaders who can combine strategic thinking with hands-on execution, work closely with senior management, and build businesses, brands and experiences of enduring value.

About the Role

HEAD OF TECHNOLOGY

Role and Responsibilities Lead Sawai Jaipur's technology strategy and digital transformation across its heritage, hospitality, retail, events and corporate operations.

Responsibilities

• Develop and implement Sawai Jaipur's enterprise technology and digital strategy.
• Lead digital transformation across all business verticals.
• Evaluate and implement ERP, CRM, HRMS, ticketing, POS, retail and hospitality technology platforms.
• Build integrated data architecture and management-information systems.
• Develop dashboards and analytics to enable data-driven decision-making.
• Lead website, mobile, e-commerce and digital-platform development.
• Identify opportunities for AI, automation, computer vision and emerging technologies.
• Drive technology-enabled visitor and guest experiences.
• Strengthen cybersecurity, data protection, access controls and IT governance.
• Establish IT infrastructure, systems, service standards and disaster-recovery frameworks.
• Manage technology vendors, implementation partners and technology budgets.
• Develop technology roadmaps for new businesses and projects.
• Work closely with Marketing, Finance, Hospitality, Retail, Events and Heritage teams.
• Build and lead a high-performing technology team.

Qualifications

• 8–15+ years of experience in technology, digital transformation, IT leadership or product/platform development.
• Proven experience implementing enterprise technology solutions.
• Strong understanding of ERP, CRM, cloud, data, cybersecurity and digital platforms.
• Experience leading technology transformation across multiple business functions.

Required Skills

• Strong project-management and vendor-management capabilities.
• Commercially aware and able to translate technology into measurable business outcomes.
• Experience in hospitality, retail, consumer, cultural or experience-led businesses is an advantage.

Preferred Skills

• Success in the Role Technology adoption, operational efficiency, digital revenue, data quality, system reliability, cybersecurity, automation and measurable improvements in customer and employee experience.

Technology adoption, operational efficiency, digital revenue, data quality, system reliability, cybersecurity, automation and measurable improvements in customer and employee experience.

Equal Opportunity Statement

WHO WE'RE LOOKING FOR

• 8+ years of relevant professional experience with demonstrated leadership and execution capability.
• An entrepreneurial mindset and the ambition to build, innovate and scale.
• Strong strategic thinking and commercial acumen.
• Excellent problem-solving and decision-making skills.
• The ability to work directly with senior leadership on high-impact initiatives.
• Strong communication, stakeholder-management and team-building skills.
• A passion for excellence, heritage, hospitality, culture, design and creating world-class experiences.

Why Sawai Jaipur?

Sawai Jaipur brings together an extraordinary portfolio of heritage, hospitality, culture, retail, events and lifestyle businesses rooted in one of India's most distinctive cultural destinations. Joining the leadership team means working at the intersection of heritage and contemporary enterprise—with the opportunity to build new businesses, transform existing platforms, create globally relevant experiences and shape the future of one of India's most recognised heritage ecosystems. This is an opportunity for leaders who want to build, not simply manage; create, not simply operate; and leave a lasting institutional legacy.