Senior Manager – Digital Experience, South Asia

Radisson Hotel Group

Gurugram District

Hybrid

INR 2,500,000 - 4,200,000

Full time

14 days+

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Job summary

Radisson Hotel Group in India requests a Manager / Senior Manager – Digital Experience to drive large-scale digital initiatives across South Asia, ensuring adoption and measurable business impact.

The role bridges Global Digital teams, regional hotels, and external partners to translate priorities into execution, track progress, and report outcomes, while shaping future digital capabilities and pilot programs for RHG markets.

Qualifications

8–10+ years of experience in hospitality, travel & tourism, OTA/Travel Tech, or digital transformation.
Experience delivering large-scale digital projects across multiple markets.
Strong programme and project management capability.
Excellent stakeholder management and influencing skills.
Commercial and business case development mindset.
Digital experience including website, CRM or customer journey knowledge.
Ability to manage multiple workstreams simultaneously.
Strong execution focus with a "gets things done" mentality.

Responsibilities

Lead rollout and adoption of digital initiatives across South Asia.
Establish project governance and implementation frameworks.
Track project progress, adoption, risks and dependencies.
Drive accountability across hotels, vendors and internal stakeholders.
Prepare executive-level updates and recommendations.
Identify opportunities to improve digital experience, direct revenue and guest engagement.

Job description

The Manager / Senior Manager – Digital Experience will be responsible for driving the successful implementation, adoption, and scaling of digital initiatives across South Asia.

Acting as the bridge between Global Digital teams, regional stakeholders, hotels, and external partners, the role will ensure that strategic digital priorities are effectively translated into measurable execution and business impact across the portfolio.

Key Responsibilities

Lead rollout and adoption of digital initiatives across South Asia.
Drive implementation of:
Payments and checkout solutions
WhatsApp guest journeys
AI and personalisation initiatives
Future digital capabilities and pilots

Execution & Governance

Establish project governance and implementation frameworks.
Track project progress, adoption, risks, and dependencies.
Drive accountability across hotels, vendors, and internal stakeholders.
Ensure timely delivery and closure of action plans.

Stakeholder Management

Serve as the primary liaison between South Asia and Global Digital teams.
Facilitate alignment across hotel operations, marketing, revenue, commercial, technology, and external partners.
Influence stakeholders to ensure successful implementation and adoption.

Business Case & Innovation

Identify local market opportunities and digital innovation trends.
Evaluate vendor solutions and external partnerships.
Develop business cases and assess commercial impact.
Champion initiatives that can potentially scale within South Asia or across RHG markets.

Performance & Reporting

Monitor implementation progress and business outcomes.
Prepare executive-level updates and recommendations.
Identify opportunities to improve digital experience, direct revenue performance, and guest engagement.

Job Description