Head of Customer Success

Bisjhintus; Bengaluru; Remote; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based incentives and bonuses

Opportunity to work closely with the founding team

Professional growth in a purpose-driven organization

Access to company-sponsored training and resources

Job summary

A dynamic educational innovation hub in Bengaluru is seeking a Head of Customer Success to lead customer support and engagement initiatives. Responsibilities include designing strategies for user satisfaction, leading a remote team, and collaborating with cross-functional teams. Ideal candidates should have a relevant degree and at least 2 years of experience in customer success. This role offers a flexible remote work environment, performance-based incentives, and growth opportunities.

Qualifications

• 2+ years of experience in customer success, client services, or account management.
• Proven experience managing high-performing teams in a remote environment.
• Strong understanding of user lifecycle, retention strategies, and digital customer experience.

Responsibilities

• Design and execute customer success strategies to drive user engagement, retention, and satisfaction.
• Lead, coach, and scale the customer success team to meet growing platform needs.
• Analyze user feedback and data to identify areas for improvement and innovation.

Skills

Leadership experience

Excellent communication

Problem-solving skills

Conflict resolution

Education

Bachelor’s or Master’s degree in Business, Education, Communications, or related field

Tools

HubSpot

Freshdesk

Zoho

Job description

May 26, 2025 Perks: Salary+Esops+Bonus+Health insurance+ Stake (With investment) Bangalore, Karnataka, India

Head of Customer Success– Full-Time

Company: Bisjhintus Private Limited
Perks: Salary+Esops+Bonus+Health insurance+ Stake (With investment)

Location: Remote
Working Hours: 9:30 AM – 6:30 PM (Monday to Saturday)
Position Type: Full-Time

About Us:

Founded in 2021 by a dynamic mother-son duo, Mrs. Jhintu Adhikari and Mr. Bishop Adhikari, Bisjhintus Private Limited is an educational innovation hub focused on delivering high-quality, multilingual content and support for learners of all ages. We aim to empower individuals through inclusive, accessible, and transformative education while actively expanding our reach and impact across India and beyond.

Position Overview:

We are seeking a data-driven mindset, with leadership experience and an experienced and strategic Head of Customer Success to lead and grow our customer support and engagement function. This individual will be responsible for ensuring exceptional user satisfaction, retention, and loyalty across our educational platform.

Key Responsibilities:

• Design and execute customer success strategies to drive user engagement, retention, and satisfaction
• Lead, coach, and scale the customer success team to meet growing platform needs
• Analyze user feedback and data to identify areas for improvement and innovation
• Build strong relationships with key users and stakeholders to improve long-term loyalty
• Collaborate with product, content, and tech teams to ensure a seamless learner experience
• Implement systems and tools (namely CRM, support platforms) to streamline customer operations
• Monitor and report on customer success metrics and KPIs regularly
• Lead user onboarding, support escalation, and customer advocacy efforts

Qualifications:

• Bachelor’s or Master’s degree in Business, Education, Communications, or related field
• 2+ years of experience in customer success, client services, or account management
• Proven experience managing high-performing teams in a remote environment
• Excellent communication, problem-solving, and conflict resolution skills
• Strong understanding of user lifecycle, retention strategies, and digital customer experience

Preferred Skills:

• Familiarity with CRM tools (e.g., HubSpot, Freshdesk, Zoho)
• Experience in edtech, SaaS, or digital content industries
• Ability to work cross-functionally and manage complex projects
• Data-driven decision-making with strong analytical mindset
• Passion for education, customer advocacy, and team growth

What We Offer:

• Flexible remote work environment
• Performance-based incentives and bonuses
• Opportunity to work closely with the founding team
• Professional growth in a purpose-driven organization
• Access to company-sponsored training and resources