Client Onboarding Manager - India

BiteSpeed; Bengaluru; On-site; INR 60,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Quarterly Off-sites

Gym membership

Personal development sponsorship

Salaries paid in advance

Job summary

An innovative SaaS startup in Bengaluru is seeking a Customer Success professional to manage customer relationships, drive retention, and enhance product adoption. The ideal candidate will deliver exceptional service and foster strong connections with diverse customers. The role offers competitive compensation, health insurance, and personal development opportunities.

Qualifications

• Genuine interest in helping customers succeed.
• Ability to deliver a high-quality service experience.
• Comfortable engaging with diverse backgrounds.

Responsibilities

• Own customer relationships and ensure success.
• Lead customer onboarding for a smooth experience.
• Track product adoption and identify upsell opportunities.
• Act as a trusted product advisor to customers.

Skills

Customer relationship management

Onboarding experience

Product adoption

Interpersonal communication

Problem-solving

Job description

Overview

We are BiteSpeed, a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We are currently working with 3000+ e-commerce brands across 50+ countries and have raised $5.5M+. We are looking for a Customer Success/Relationship role focused on keeping customers for life, driving retention, and turning customers into true fans who provide product insights from their feedback.

About the role: the customer success function has been founder-led but now we are doubling down on retaining our existing customers and deriving insights to inform the product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Owning customer onboarding and providing a delightful onboarding experience.
• Tracking product adoption to ensure customers get maximum value, leading to upsells and expansion revenue.
• Becoming a trusted product advisor for customers, helping them with the tricks of the trade to maximize value from BiteSpeed.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location

Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.

Our Way Of Life

https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e

Our Purpose

At BiteSpeed, work is personal. Our purpose is about why we’re here and what we care about:

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values

We have 5 core values that guide how we work:

• Go Above And Beyond
• Making Things Happen
• Say It Like It Is
• Progress Over Perfection
• Don’t Take Yourself Seriously, Take Your Work Seriously

Wellness & Perks

• Health Insurance - Health insurance cover and accident coverage for added peace of mind.
• Quarterly Off-sites - Team off-sites with planning sessions, activities, and social events.
• Cult Fitness Membership - Gym membership to support wellbeing.
• Personal Development - Sponsorship for courses, conferences, and books on a case-by-case basis.
• Salary In Advance - Salaries paid in the first week of the month.

How to apply?

If this sounds interesting, drop a personal note with why you’d want to work with us and what makes you a good fit to [e-mail].

Know someone who might be a great fit? Refer them to us and you may receive a gesture of thanks.

For any queries feel free to write to [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and General Business

Industries

• Software Development, IT Services and IT Consulting, and Technology, Information and Media