Head of AI Ethics

Joblet-AI; India; Remote; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Fully remote work

Performance-based bonus

Annual learning & development stipend

Health and wellness benefits

Job summary

Joblet-AI is seeking a Head of AI Ethics to lead a remote, globally distributed team. The role blends strategic oversight with hands-on execution to drive ethical AI initiatives and operational excellence.

The ideal candidate will pair big-picture thinking with practical delivery, and excel in complex, fast-paced environments while maintaining high ethical standards and collaboration.

Qualifications

• Experience running helpdesk or CRM operations at scale.
• Ability to de-escalate issues and manage competing priorities.
• Strong customer relationship management and communication skills.

Responsibilities

• Troubleshoot and resolve complex operational or customer issues.
• Respond promptly to client inquiries and escalations.
• Collaborate with internal teams to ensure service delivery.
• Lead and scale a globally distributed team.
• Develop and execute high-level departmental strategies.

Skills

CRM software

Zendesk

Salesforce

De-escalation

Prioritization

Customer relationships

Job description

We are actively seeking a forward-thinking Head of AI Ethics to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Respond promptly and professionally to client inquiries and escalations.
• Collaborate with internal departments to ensure seamless service delivery.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Develop, communicate, and execute high-level overarching departmental strategies.

Required Skills & Qualifications:

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Highly organized methodology with a strong ability to prioritize effectively.
• High-level proficiency with Zendesk, Salesforce, and operational workflow platforms.
• Excellent de-escalation, problem-solving, and customer relationship management skills.

What You’ll Bring:

• An unwavering commitment to operational quality, accuracy, and overall excellence.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.