Head of Administration

SGT UNIVERSITY; Gurugram District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

SGT University is seeking an experienced Director Administration to lead non-academic campus operations, ensuring a safe, efficient and student-friendly environment. The role covers facilities, infrastructure, hostels, transport, procurement, security, compliance and digital administration.

The successful candidate will drive operational excellence, process standardization and cost optimization across campus operations, with strong focus on governance, risk management and data-driven decision

Qualifications

• 12 to 15+ years of relevant administrative experience.
• Experience in managing large administrative teams and multi-functional campus operations.
• Strong leadership and strategic/operational abilities.
• Budgeting, procurement, and compliance exposure.
• Experience in safety, security and disaster management.

Responsibilities

• Lead facility and estate management across the university campus.
• Oversee maintenance of infrastructure, classrooms, offices and utilities.
• Ensure campus cleanliness and operational readiness.
• Monitor sustainability and green-campus initiatives.
• Supervise hostel and accommodation administration.
• Develop and standardize administrative SOPs and service standards.
• Oversee procurement, vendor empanelment and service levels.
• Coordinate IT infrastructure support and MIS administration.
• Drive data-driven administrative reporting and decision support.
• Lead event management and major institutional functions.
• Coordinate accreditation readiness and regulatory submissions.

Skills

Campus operations

Administrative leadership

Vendor management

MIS/ERP experience

Cost optimization

Regulatory compliance

Emergency management

Digital administration

Data-driven decision making

Education

Master’s degree in Management/Administration/Engineering/Commerce

Tools

ERP systems

Facility management software

MIS

Job description

SGT University is looking for an experienced and dynamic Director Administration to lead and oversee the universitys non-academic administrative and campus operations.

The role will be responsible for ensuring a safe, efficient, responsive, student-friendly and professionally managed campus environment, covering facilities, infrastructure, hostels, transport, logistics, procurement, security, compliance, student administrative services, events, digital administration and institutional support systems.

The successful candidate should have strong experience in managing large-scale campus operations and administrative teams, with the ability to drive operational excellence, process standardization, service quality and cost optimization.

Key Responsibilities

1. Campus Operations & Facilities

• Lead facility and estate management across the university campus.
• Oversee maintenance of infrastructure, classrooms, offices, utilities and common facilities.
• Ensure campus cleanliness, upkeep and operational readiness.
• Monitor sustainability and green-campus initiatives.
• Supervise mess and accommodation services.
• Develop and standardize administrative SOPs and service standards.
• Oversee hostel and accommodation administration.
• Manage transportation operations for students, staff and institutional requirements.
• Coordinate travel, guest house and farmhouse operations.
• Manage logistics for institutional activities, meetings and events.
• Monitor transport tracking and service quality.
• Oversee procurement and purchasing processes.
• Manage vendor empanelment, negotiations and performance.
• Monitor inventory, stores and material management.
• Drive cost-effective procurement and resource optimization.
• Establish and monitor SLAs for outsourced and support services.

4. Security, Safety & Compliance

• Supervise campus security, surveillance and safety operations.
• Coordinate disaster management, emergency preparedness and business continuity initiatives.
• Liaise with police, civil administration and other statutory authorities.
• Ensure adherence to applicable regulatory and institutional requirements.
• Support internal audit, statutory compliance and legal-administrative requirements.
• Establish an effective campus risk management framework.

5. Student Administrative Services

• Oversee certificate, records and administrative documentation processes.
• Coordinate grievance redressal mechanisms.
• Strengthen student and parent service-response systems.
• Oversee front office, reception, enquiry and call-centre operations.
• Improve overall campus experience and service responsiveness.

6. Events & Institutional Support

• Lead event management and ceremonial coordination.
• Coordinate convocation and major institutional functions.
• Support student activities and clubs from an administrative perspective.
• Coordinate community outreach and extension activities.
• Manage institutional protocol and visitor experience.
• Oversee ERP and MIS administration from an operational perspective.
• Coordinate IT infrastructure support services.
• Strengthen data-driven administrative reporting and decision support.
• Support digital examination systems and institutional technology initiatives.
• Ensure effective documentation, archiving and records management.
• Drive smart-campus, automation and digital transformation initiatives.

8. Accreditation & Regulatory Support

• Coordinate administrative documentation for accreditation and regulatory requirements.
• Support institutional data collection and compliance reporting.
• Coordinate ranking and institutional data submissions.
• Ensure administrative readiness for inspections, audits and accreditation visits.
• Maintain accurate and audit-ready administrative records.

Strategic Focus Areas

• Centralized service quality management
• Campus digital transformation and automation
• Smart campus initiatives
• Sustainability and energy-efficiency monitoring
• Risk management and business continuity
• Integrated command and control centre operations
• Outsourced manpower and service-provider management
• Administrative process optimization
• SLA-based service monitoring

The Director Administration will also be expected to contribute towards:

• Centralized service quality management
• Campus digital transformation and automation
• Smart campus initiatives
• Sustainability and energy-efficiency monitoring
• Risk management and business continuity
• Integrated command and control centre operations
• Outsourced manpower and service-provider management
• Administrative process optimization
• SLA-based service monitoring

Candidate Profile

Education

• Master’s degree in Management, Administration, Public Administration, Engineering, Commerce or a related discipline.
• Candidates with relevant professional qualifications and significant institutional administration experience will be preferred.

Experience

• 12 to 15+ years of relevant administrative experience, preferably in a university, higher education institution, large educational campus, hospital, corporate campus or similarly complex organization.
• Demonstrated experience in managing large administrative teams and multi-functional campus operations.
• Strong exposure to facilities, infrastructure, procurement, security, logistics, vendors and institutional compliance.
• Strategic and operational leadership
• Large-team management
• Campus and facilities management
• Vendor and stakeholder management
• Process optimization and SOP implementation
• Crisis, conflict and emergency management
• Regulatory and compliance orientation
• Budgetary awareness and cost optimization
• Technology-enabled administration
• MIS, ERP and data-driven decision-making
• Strong communication and coordination
• Documentation and audit readiness
• Student-centric service orientation

Key Performance Indicators

Success in the role will be measured through:

• Campus operational efficiency
• Infrastructure uptime and maintenance quality
• Vendor performance and response time
• Safety and compliance effectiveness
• Event and institutional function execution
• Audit and accreditation readiness
• Administrative turnaround time
• Cost optimization and operational discipline