Head - India COD Ecom

Vcommission; Gurugram District; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Koozo Commerce Pvt. Ltd. in Gurugram is seeking a dynamic Head – India COD Ecom to lead and scale our COD ecommerce business. You will own the P&L, drive revenue growth, optimize operations, and build a high‑performing team across procurement, logistics, and marketing.

The role requires 8–12 years in ecommerce/D2C, Shopify, quick commerce, and performance marketing, with strong commercial acumen and strategic leadership to expand the business across India.

Qualifications

• 8–12 years of relevant experience in ecommerce, D2C, COD ecommerce, quick commerce, or related digital commerce businesses.
• Proven experience in business leadership with direct P&L ownership and revenue accountability.
• Strong understanding of India's COD ecommerce ecosystem, including order fulfillment, RTO, logistics, and customer behavior.
• Hands-on knowledge of Shopify ecommerce operations and related platforms.
• Demonstrated expertise in procurement, supply chain management, vendor negotiations, and inventory planning.
• Strong understanding of performance marketing, customer acquisition, and ecommerce profitability metrics.
• Experience in leading cross-functional teams and managing multiple business priorities.
• Excellent communication, negotiation, stakeholder management, and decision-making skills.
• Strong analytical abilities and a commercially focused, entrepreneurial mindset.

Responsibilities

• Lead the India COD Ecommerce business strategy, revenue growth, operation performance, and profitability.
• Own the business P&L, including revenue, margins, CAC, logistics, and contribution margins.
• Develop and execute growth strategies to scale the business sustainably.
• Identify new product categories, market opportunities, and revenue streams.
• Establish forecasts, budgets, targets, and KPIs; analyze performance for profitability.
• Oversee end-to-end COD ecommerce operations from order to delivery.
• Maximize confirmation and delivery rates; minimize RTO and costs.
• Optimize COD reconciliation, courier performance, and order turnaround.
• Lead Shopify-based operations, storefront performance, and integrations.
• Improve conversion rates, AOV, and customer experience.
• Evaluate quick commerce opportunities and fast-delivery models.
• Coordinate with tech and ops to improve ecommerce infra and automation.
• Lead procurement strategy, sourcing, vendor negotiations, and inventory planning.
• Oversee procurement costs, margins, inventory, and working capital.
• Ensure efficient supply chain coordination and timely fulfillment.
• Monitor performance marketing, ROAS, CAC, and AOV; drive profitability.
• Collaborate with Finance, Marketing, Tech, and Operations.

Skills

ecommerce leadership

Shopify operations

D2C businesses

performance marketing

P&L ownership

supply chain management

procurement

revenue growth

team leadership

Education

Bachelor's degree in Business/Marketing/Operations/Supply Chain

MBA preferred

Tools

Shopify

Job description

Koozo Commerce Pvt. Ltd. is a Gurugram-based e-commerce company that operates as a house of brands, focusing on innovative, practical, and lifestyle-oriented consumer products.

We are seeking a dynamic, commercially driven, and results-oriented Head – India COD Ecom to lead and scale our Cash-on-Delivery (COD) ecommerce business in India.

The ideal candidate will bring 8–12 years of experience in ecommerce, D2C businesses, Shopify operations, quick commerce, supply chain management, procurement, and performance marketing , with proven expertise in managing P&L, driving revenue growth, and leading high-performing teams.

This is a strategic leadership role requiring an entrepreneurial mindset, strong commercial acumen, excellent communication skills, and the ability to manage the entire ecommerce business lifecycle — from product procurement and marketing to fulfillment, customer experience, and profitability.

1. Business Strategy & P&L Ownership

Lead the overall strategy, revenue growth, operational performance, and profitability of the India COD Ecommerce business.

Take complete ownership of the business P&L, including revenue, gross margins, customer acquisition costs, logistics expenses, and contribution margins.

Develop and execute growth strategies to scale the business sustainably.

Identify new product categories, market opportunities, and revenue streams.

Establish business forecasts, operating budgets, financial targets, and performance KPIs.

Analyze business performance and implement data-driven strategies to improve profitability.

2. India COD Ecommerce Operations

Oversee end-to-end COD ecommerce operations, including order generation, confirmation, processing, fulfillment, and delivery.

Develop strategies to maximize order confirmation and successful delivery rates.

Minimize Return-to-Origin (RTO), cancellations, delivery failures, and operational costs.

Optimize COD reconciliation, courier performance, order turnaround time, and customer experience.

Implement scalable operational processes to support business expansion.

Monitor order-level unit economics and identify opportunities for margin improvement.

3. Shopify & Quick Commerce

Lead Shopify-based ecommerce operations, including storefront performance, checkout optimization, order management, and integrations.

Optimize website conversion rates, average order value, and overall customer experience.

Evaluate quick commerce opportunities and fast-delivery models relevant to the business.

Collaborate with technology and operations teams to improve ecommerce infrastructure and efficiency.

Introduce automation and technology-led solutions to streamline business operations.

4. Procurement & Supply Chain Management

Lead procurement strategy, product sourcing, vendor identification, and supplier negotiations.

Build strong relationships with manufacturers, distributors, suppliers, and logistics partners.

Optimize procurement costs, product margins, inventory planning, and working capital.

Oversee inventory availability, warehousing, fulfillment, and last-mile delivery operations.

Ensure efficient supply chain coordination to minimize stockouts, excess inventory, and fulfillment delays.

Establish supplier performance standards and cost-control measures.

5. Performance Marketing & Revenue Growth

Collaborate with performance marketing teams to drive profitable customer acquisition and revenue growth.

Oversee growth strategies across Meta Ads, Google Ads, affiliate marketing, and other relevant acquisition channels.

Monitor ROAS, CAC, conversion rates, average order value, customer acquisition trends, and contribution margins.

Identify high-performing products and scalable marketing opportunities.

Align marketing investments with procurement, inventory, and fulfillment capabilities.

Develop strategies to improve campaign profitability and business performance.

6. Team Leadership & Stakeholder Management

Build, mentor, and lead high-performing teams across ecommerce operations, procurement, supply chain, and business growth.

Define clear KRAs, KPIs, accountability structures, and performance expectations.

Work closely with Finance, Marketing, Technology, Operations, and other internal stakeholders.

Drive regular business reviews, performance reporting, and operational improvements.

Foster a culture of ownership, accountability, collaboration, and execution excellence.

Track trends across India's COD ecommerce, D2C, Shopify, and quick commerce ecosystems.

Conduct competitor benchmarking on product pricing, sourcing, logistics, and customer acquisition.

Identify opportunities for new category launches, supplier partnerships, and business expansion.

Develop strategies to strengthen market positioning and long-term profitability.

Requirements

8–12 years of relevant experience in ecommerce, D2C, COD ecommerce, quick commerce, or related digital commerce businesses.

Proven experience in business leadership with direct P&L ownership and revenue accountability .

Strong understanding of India's COD ecommerce ecosystem, including order fulfillment, RTO, logistics, and customer behavior.

Hands-on knowledge of Shopify ecommerce operations and related platforms.

Demonstrated expertise in procurement, supply chain management, vendor negotiations, and inventory planning.

Strong understanding of performance marketing, customer acquisition, and ecommerce profitability metrics.

Experience in leading cross-functional teams and managing multiple business priorities.

Excellent communication, negotiation, stakeholder management, and decision-making skills.

Strong analytical abilities and a commercially focused, entrepreneurial mindset.

Bachelor's degree in Business, Marketing, Operations, Supply Chain, or a related field; MBA preferred.

Opportunity to lead a strategic ecommerce business vertical within a global affiliate marketing network.

Ownership of business strategy, operations, and commercial outcomes.

Exposure to performance marketing, ecommerce technology, and cross-functional business leadership.

Opportunity to build and develop high-performing teams.

Professional growth through strategic business expansion and operational innovation.