Head HR - US BPO/Insurance

Hucon Solutions; Visakhapatnam; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Hucon Solutions is seeking a seasoned Head of HR to lead India HRBP and people operations, partnering with India and NA leaders. The role requires strong business partnering, regulatory expertise, and a deep understanding of talent dynamics in a global delivery environment.

The Head of HR will lead the India HRBP team, ensure local compliance, and adapt global programs to the Indian market. You will influence through a global matrix while aligning with US-based leadership and delivering People

Qualifications

• 10+ years of progressive HR experience, with at least 8 years leading a team in India, ideally within BPO/ITES or global shared services
• Experience leading HR for mid-size organizations (2,000–5,000 employees)
• Demonstrated success operating in a global matrix, reporting into NA or international HR leadership
• Deep expertise in Indian labor law, statutory compliance, and POSH
• Strong working knowledge of talent acquisition and compensation in India, including high-volume hiring
• Experience with HR analytics and metrics-driven decision making
• Experience supporting 24x7 or multi-shift operations preferred
• Executive presence and ability to influence senior operations leaders without direct authority
• Comfort with HR tech; Darwinbox experience a plus
• MBA or postgraduate degree in HR preferred

Responsibilities

• Align HR strategies with the business strategy for India, tying to global objectives
• Execute strategic direction set by global HR leader and implement value-added programs
• Foster a high-performance, client-centric culture across India
• Define HR policies and practices to maintain a positive, high-performing workplace
• Leverage HR analytics to improve retention, utilization, and productivity
• Collaborate across India HR team and cross-functional partners
• Communicate with India management to ensure collaboration on employee activities
• Develop leadership talent and succession planning for delivery heads
• Lead regional HRBP organization and ensure consistent quality of partnership
• Advise leaders on organizational design, workforce planning, and change management
• Translate global HR strategy into India execution with local adaptations
• Oversee employee relations, investigations, POSH compliance and policy adherence
• Partner with HR Operations on HRIS adoption and data integrity
• Identify and develop leadership pipelines for delivery teams
• Own engagement, recognition, and performance agenda for India
• Drive engagement initiatives for distributed Operations teams
• Coordinate talent acquisition, learning, compensation, benefits, and HR operations
• Co-accountability for India hiring outcomes with NA TA leadership
• Advise on compensation strategy and benefits, ensuring internal equity
• Provide India market intelligence on pay benchmarks and benefits to inform global decisions
• Maintain tight operating rhythms with US-based HR leadership
• Act as India voice in global HR forums and bring best practices to local execution

Skills

HR leadership

Talent management

HR analytics

Change management

Regulatory compliance

Stakeholder management

Executive presence

HR technology

Education

MBA or PG in HR

Tools

Darwinbox

Job description

Position Summary

Our client is seeking a seasoned HR leader to serve as Head of HR for our people operations in India. As the senior HR Business Partner (HRBP) leader in the country, the Head of HR is the primary point of HR partnership for India-based senior leaders, requiring a strong blend of business partnering skill and operational excellence, with a deep understanding of talent dynamics in a global delivery environment.

This role leads the India HRBP team, shares accountability of recruiting and total rewards outcomes in India with the NA leaders of those functions and ensures that the global HR strategy is executed with local rigor, compliance, and cultural fluency. The Head of HR will play a critical role in building a high-performing HR team, strengthening the Human Resources leadership capabilities, and embedding a strong value-driven culture aligned with global standards.

Operating as a true business partner to our India site and operations leadership, the Head of HR maintains tight alignment with the North America based global HR leader, to whom the role reports directly while adapting global programs to the realities of the Indian market and regulatory environment. The role requires the ability to lead through

influence in a global matrix, balancing country-level HRBP ownership with joint accountability across functions.

Key Responsibilities

Strategic HR Leadership

• Align HR strategies and plans with the business strategy, executing an India HR plan tied to global business and delivery objectives


• Execute the strategic direction set by global HR leader, including implementation of value-added HR initiatives and programs that support business priorities


• Foster a high-performance, client-centric, and collaborative culture across the India organization


• Define HR policies, programs, and practices to create and maintain a positive, high-performing workplace


• Leverage HR analytics to improve retention, utilization, and productivity; support, track, and report HR metrics as a means of measuring the effectiveness of our people practices


• Champion collaboration across the India HR team, and Patra Operations, Technology, and Compliance teams


• Proactively communicate with management in India to ensure appropriate collaboration on employee activities and processes


• Have a curiosity to dig into small issues before they become a problem

HR Business Partnership and Leadership Advisory

• Provide leadership, advice, and counsel to senior leaders in India on human resources issues, serving as the primary HR point of contact for the country's leadership population


• Lead the regional HRBP organization and its key initiatives, ensuring consistent quality of partnership across sites and functions


• Lead and elevate a high-performing HR team, setting the standard for collaboration and service excellence across internal stakeholder groups


• Advise leaders on organizational design, workforce planning, leadership effectiveness, succession planning and change management tied to transformation initiatives


• Translate global HR strategy, policy, and programs into India execution, identifying local legal or cultural adaptations where required

Employee Relations, Compliance, and Operations

• Advise senior management on the appropriate resolution of escalated employee relations issues; own employee relations for India, including investigations, disciplinary matters, POSH compliance, and grievance handling


• Educate supervisors and managers and monitor management actions and decisions to maintain legal and company policy compliance and values


• Partner with the Patra compliance function to ensure compliance with Indian labor laws and other statutory requirements, including PF, ESI, gratuity, shops and establishments, and contract labor regulations, with alignment to global HR governance


• Partner with HR Operations on HRIS adoption and data integrity for the India employee population

Talent, Engagement, and Culture

• Identify and develop leadership talent for pipeline and succession planning, including building leadership pipelines for delivery heads


• Own the engagement, recognition, and performance agenda for India, translating global frameworks into programs

that drive measurable workforce impact

• Drive engagement initiatives tailored to distributed Operations teams


• Orchestrate seamless delivery across all HR functions Talent Acquisition, Learning and Development,Compensation, Benefits, and HR Operations to ensure a unified, high-quality experience for the India organization

Talent Acquisition (joint with NA TA leadership)

• Co-accountability for India hiring outcomes, including volume, quality, time-to-fill, and cost-per-hire against operational demand


• Partner with the NA Talent Acquisition leader on recruiting strategy, employer brand in the India market, sourcing channels, and vendor management


• Ensure hiring plans remain synchronized with capacity planning and client ramp requirements

Total Rewards (joint with NA Total Rewards leadership)

• Work with management and Total Rewards colleagues to ensure compensation and benefits are competitive and equitable, co-owning India compensation and benefits strategy with attention to market competitiveness, internal equity, and cost discipline


• Provide India market intelligence on pay benchmarks, statutory benefits, and emerging practices to inform global rewards decisions


• Oversee execution of merit, promotion, and incentive cycles for the India population in line with the global calendar

Global Stakeholder Management

• Act as the India voice in global HR forums and initiatives


• Bring global best practices into local execution


• Maintain tight operating rhythms with US-based HR leadership, with decision rights clearly documented across jointly owned functions

Qualifications

• 10+ years of progressive HR experience, with at least 8 years leading a team in India, ideally within BPO, ITES, technology services, or global shared services


• Experience leading HR for medium-size organizations (between 2,000 and 5,000 employees)


• Demonstrated success operating in a global matrix, reporting into NA or other international HR leadership


• Deep expertise in Indian labor law, statutory compliance, and POSH


• Strong working knowledge of talent acquisition and compensation in the India market, including high-volume hiring environments


• Experience with HR analytics and metrics-driven decision making


• Experience supporting 24x7 or multi-shift operations preferred


• Executive presence and the ability to influence senior operations leaders without direct authority


• Comfort with HR technology; Darwinbox experience a plus


• MBA or postgraduate degree in Human Resources preferred