Head Delivery

Ease My Ai Pivate Limited; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ease My Ai Pivate Limited is seeking a results-driven Project Delivery Manager to lead end-to-end software delivery across initiatives. You will define scope, timeline, and deliverables while coordinating developers, QA, UX, DevOps, and vendors.

You will act as the main client contact, monitor risks, report progress with KPIs, and drive continuous improvement. A strong background in Agile practices and delivery tools is essential for success.

Qualifications

• Bachelors degree in Computer Science, Engineering, or related field (Masters preferred).
• 510 years of experience in project delivery, service delivery, or technical program management.
• Strong knowledge of Agile, Scrum, or Kanban methodologies.
• Proficiency in delivery tools like JIRA, Trello, Azure DevOps, or Asana.
• Certification in PMP, CSM, ITIL, or SAFe (preferred).

Responsibilities

• Manage the entire project delivery lifecycle from initiation through planning, execution, monitoring, and closure.
• Define project scope, timelines, and deliverables in alignment with business requirements and resource capabilities.
• Coordinate cross-functional teams including developers, QA, UX designers, DevOps, support, and third-party vendors.
• Act as the primary point of contact for clients or business stakeholders, ensuring transparency and satisfaction throughout the engagement.
• Monitor and manage project risks, issues, and dependencies, with timely escalation and resolution.
• Track and report delivery performance using KPIs, SLAs, velocity, and burn-down charts.
• Facilitate agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews (if applicable).
• Ensure high-quality output by enforcing testing, code reviews, and quality control measures.
• Manage budgets, resources, and project financials, ensuring cost efficiency.
• Drive process improvements and deliver delivery excellence frameworks.
• Foster a high-performance, collaborative team culture through coaching, feedback, and conflict resolution.

Skills

Strategic thinker

Leadership

Stakeholder management

Delivery excellence

Communication

Education

Bachelor's degree in Computer Science/Engineering/Business

Tools

JIRA

Trello

Azure DevOps

Asana

Job description

Key Roles and Responsibilities

• Manage the entire project delivery lifecycle, from initiation through planning, execution, monitoring, and closure.
• Define project scope, timelines, and deliverables in alignment with business requirements and resource capabilities.
• Coordinate cross-functional teams including developers, QA, UX designers, DevOps, support, and third-party vendors.
• Act as the primary point of contact for clients or business stakeholders, ensuring transparency and satisfaction throughout the engagement.
• Monitor and manage project risks, issues, and dependencies, with timely escalation and resolution.
• Track and report delivery performance using KPIs, SLAs, velocity, and burn-down charts.
• Facilitate agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and reviews (if applicable).
• Ensure high-quality output by enforcing testing, code reviews, and quality control measures.
• Manage budgets, resources, and project financials, ensuring cost efficiency.
• Drive process improvements and contribute to delivery excellence frameworks.
• Foster a high-performance, collaborative team culture through coaching, feedback, and conflict resolution.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Engineering, Business, or related field (Masters preferred)
• 510 years of experience in project delivery, service delivery, or technical program management
• Strong knowledge of Agile, Scrum, or Kanban methodologies
• Proficiency in delivery tools like JIRA, Trello, Azure DevOps, or Asana
• Excellent communication, stakeholder management, and negotiation skills
• Proven ability to manage multiple projects simultaneously
• Experience working with distributed and cross-functional teams
• Understanding of software development, DevOps, or IT infrastructure (preferred for technical delivery roles)
• Certification in PMP, CSM, ITIL, or SAFe (preferred)

Skills Required

• Strategic thinker with hands-on execution capability
• Solution-oriented with a proactive mindset
• Strong leadership and team motivation abilities
• Attention to detail and commitment to delivery excellence