Head - CRM

Saya Homes; Gautam Buddha Nagar; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Saya Homes in Greater Noida West is expanding its leadership team and seeks an experienced CRM Head to strengthen post-sales operations and customer experience across the real estate portfolio.

You will lead the CRM function, implement policies and SOPs, oversee onboarding, documentation, collections, possession, and handover, and drive technology-based improvements with cross-functional teams.

Qualifications

• MBA/graduate with extensive CRM and real estate exposure.
• 18-23 years of relevant experience in real estate CRM or customer services.

Responsibilities

• Lead the CRM function and manage the complete post-sales customer journey.
• Develop and implement CRM policies, SOPs, and customer service processes.
• Ensure timely resolution of customer queries, complaints, and escalations.
• Monitor customer satisfaction, retention, and service quality; drive process improvements and tech-based solutions.

Education

MBA/Any Graduate

Job description

Expanding Our Leadership Team

As we strengthen our organisation for the next phase of growth, we are looking to build a strong leadership team across key functions.

Position: CRM Head

Industry: Real Estate

Qualification: MBA/Any Graduate
Experience: 18-23 Years
Location: Greater Noida West

We are looking for an experienced CRM Head with strong expertise in the Real Estate sector and comprehensive knowledge of customer relationship management, post-sales operations, and customer experience.

Key Responsibility:

Lead the CRM function and manage the complete post-sales customer journey. Oversee customer onboarding, documentation, collections coordination, possession, and handover processes. Develop and implement effective CRM policies, SOPs, and customer service processes. Ensure timely resolution of customer queries, complaints, and escalations. Monitor customer satisfaction, retention, and service quality. Coordinate with Sales, Accounts, Legal, Projects, and Collections teams for smooth customer servicing. Manage CRM MIS, dashboards, KPIs, and management reporting. Handle high-level customer escalations and dispute resolution. Ensure compliance with applicable RERA and real estate regulations. Lead, mentor, and develop the CRM team to achieve operational and customer-service objectives. Drive process improvements and implement technology-based solutions for enhanced customer experience.

Only Real Estate experience candidates will be preferred. Minimum 18-23 years of relevant experience required.

If this opportunity aligns with your experience, we would be happy to connect with you.