CRM Executive

Evergreensquarein; Noida; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Clear growth opportunities

Collaborative team environment

Job summary

A leading real estate company in Greater Noida is seeking a proactive CRM Executive to enhance customer experiences. The ideal candidate will manage client interactions, oversee CRM updates, and ensure smooth service delivery. With a bachelor's degree and 3+ years of experience, you will play a key role in client satisfaction and business growth.

Qualifications

• 3+ years of experience in CRM, customer service, or client management.
• Knowledge of real estate processes including documentation and payment schedules.
• Proficient in CRM software.

Responsibilities

• Manage and update the CRM system with all client interactions.
• Act as the main point of contact for clients post-booking.
• Coordinate with internal teams for service delivery.

Skills

Communication

Coordination

Problem Solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in a related field

Tools

Salesforce

Zoho CRM

Job description

Are you passionate about delivering exceptional customer experiences in the real estate space? Do you thrive in fast-paced environments and love being the bridge between customers and seamless service?

We’re on the lookout for a proactive, customer-obsessed CRM Executive with 3+ years of experience in real estate or property development to join our dynamic team in Greater Noida – and we need YOU now!

➤ Manage and update the CRM system with all client interactions, documentation, and follow-ups.

➤ Act as the main point of contact for clients post-booking, ensuring documentation, payments, and property handover processes are smooth and timely.

➤ Coordinate with internal teams (Sales, Legal, Finance, Operations) to ensure timely and flawless service delivery.

➤ Handle customer inquiries, concerns, and issues with professionalism and care.

➤ Follow up on pending documentation, payments, and communication updates.

➤ Support client onboarding and ensure a seamless transition from sales to post-sales support.

➤ Generate regular reports and dashboards on customer interactions and service metrics.

➤ Monitor customer satisfaction and work on strategies to enhance the client experience continually.

➤ Bachelor’s degree in Business Administration, Marketing, or a related field.

➤ 3+ years of experience in a CRM, customer service, or client management role and real estate experience preferred.

➤ Knowledge of real estate processes, including documentation, payment schedules, and post-sales support.

➤ Proficient in CRM software (Salesforce, Zoho CRM, or similar platforms).

➤ Excellent communication, coordination, and problem-solving skills.

➤ Be a part of a growing, respected real estate brand.

➤ Play a key role in shaping exceptional customer journeys.

➤ Work with a passionate and collaborative team.

➤ Competitive salary and clear growth opportunities.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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