Assistant Front Office Manager - Fairmont Agra

Accorhotel; Agra District; Vor Ort; INR 500.000 - 900.000; Vollzeit

Zusammenfassung

Accor is seeking a front office leader to oversee the entire Front Office operation in a luxury hotel setting in India. The role involves managing Front Desk, Guest Relations, Concierge, and related services while driving staff development and guest satisfaction.

Ideal candidates will have 5–7 years in front office leadership, a hotel management background, and strong English communication with additional Hindi or regional language skills.

Qualifikationen

• Bachelor's degree in Hotel Management or related field.
• Diploma in Hotel Management may be accepted by some hotels.
• Experience in front office operations preferred in luxury hotel environments.
• Fluency in English; Hindi or other Indian languages desirable.

Aufgaben

• Oversee operations across Front Office, Front Desk, Guest Relations, Concierge, and related services.
• Train and develop managers and staff; plan for growth and succession.
• Support Front Office Manager and lead department in their absence.
• Maintain high standards of courtesy, grooming, and guest relations.
• Manage guest feedback, complaints, and timely resolutions.
• Coordinate with other departments for seamless guest service and revenue initiatives.

Kenntnisse

Leadership

Training & Development

Communication

Customer Service

Problem Solving

Grooming & Presentation

Ausbildung

Bachelor's degree in Hotel Management

Diploma in Hotel Management

Jobbeschreibung

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Overall in-charge of operations at all areas of Front Office, including Front Desk, Guest Relations, Pullman Connect, Business Centre, Airport Services, Doormen, Concierge and Bell Services and Executive Lounge.


• Train and develop Assistant Managers, Managers, Executives and Supervisors in the department, in technical, administrative and managerial abilities, keeping an eye on future growth and succession planning.


• Assist Front Office Manager in his duties and lead Front Office Department in his absence.


• Lead by example on aspects of courtesy, helpfulness and grooming/overall presentation, setting the standard for all team members.


• Assist, review and carry out performance appraisals of relevant department associates on time as scheduled (delegated in some areas).


• Develop departmental training activity plans and ensure continuous professional development of all staff members.


• Ensure that the entire department maintains compliance with Policies and Procedures as per the guidelines and hotel standards.


• Assist Front Office Manager with establishing written guidelines and control mechanisms for operational consistency.


• Maintain staffing levels in line with hotel occupancy and productivity, ensuring optimal resource allocation.


• Ensure that checklists are followed in all sections of Front Office and conduct regular quality assurance inspections.


• Ensure that check-ins and check-outs are efficient within the required timeframe and as per defined standards, whilst ensuring all guests entering the hotel are welcomed appropriately.


• Manage guest feedback and complaints with professionalism, ensuring timely resolution and follow-up to enhance guest satisfaction.


• Oversee revenue management initiatives and rate optimisation strategies in coordination with the Front Office Manager.


• Monitor and control departmental budgets, identifying cost-saving opportunities whilst maintaining service excellence.


• Liaise with other departments to ensure seamless coordination and delivery of integrated guest services.

• Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or a related field.


• A diploma in Hotel Management may also be accepted by some hotels.


• Minimum5-7years of progressive experience in front office operations within a luxury hotel environment.


• Proven supervisory or management experience with the ability to lead, train, and develop team members.


• Proficiency in hotel property management systems (PMS) and related front office software applications.


• Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels.


• Strong problem-solving abilities and a customer-centric approach to guest relations and complaint resolution.


• Fluency in English; proficiency in additional languages (particularly Hindi or other Indian languages) is highly desirable.


• Certifications in hospitality management, customer service, or front office operations are an added advantage.


• Demonstrated commitment to maintaining high standards of personal grooming, presentation, and professional conduct.

WHAT IS IN IT FOR YOU:

• Come As You Are


• Work With Purpose


• Grow, Learn and Enjoy


• Explore Limitless Possibilities