Head – Optometry & Clinical Excellence

Lenskart.com; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Incentives

Inclusive environment

Job summary

Lenskart is building the most advanced omnichannel vision care ecosystem in the world. As Head - Optometry & Clinical Excellence, you will own the clinical quality, professional standards, and optometry capability agenda across a fast-growing, pan-India network of stores and eyecare professionals - setting the frameworks others build on, not just running programs against someone else's.

Lead a team of regional optometry trainers and clinical coordinators, with full accountability for their

Qualifications

• B.Optom / M.Optom from a recognised university; advanced certification in clinical optometry or healthcare management is a plus.
• 10+ years in the optometry domain with progression into a senior or leadership role.
• Experience in optometry/eyecare operations management, or senior training/L&D roles.
• Deep clinical grounding in refraction, contact lens practice, binocular vision, and low vision; quality systems and audits preferred.
• Strong program and portfolio management skills; plan, execute and track large initiatives across geographies.
• Excellent communication across leadership, academic, and store-floor audiences.
• Data fluency to read clinical/operational metrics and drive action.
• Experience designing curricula or structured learning journeys; instructional design knowledge is a plus.
• Hands-on experience with Lean, PDCA, Six Sigma, or CI methodologies.
• Entrepreneurial mindset; able to build processes in a fast-moving environment.

Responsibilities

• Design and own the optometry excellence framework across all touchpoints.
• Lead regional optometry trainers and coordinators with coaching and accountability.
• Run end-to-end training, certification, and development for optometry workforce at scale.
• Build data-driven dashboards to track clinical KPIs and drive audits and quality reviews.
• Identify workforce skill gaps and design targeted upskilling programs.
• Partner with academic institutions and professional bodies to benchmark clinical practice.
• Embed clinical standards into store workflows and digital tools.
• Represent Lenskart externally at conferences and industry forums.
• Own initiatives to raise clinical quality, efficiency, and standards network-wide.
• Set baseline refraction accuracy metrics and lead root-cause improvements.
• Lead quarterly clinical SOP reviews and incorporate field learnings.
• Drive rollout of autorefractors, digital phoropters, and tech-assisted tools.
• Measure training impact with Kirkpatrick-aligned evaluation frameworks.

Skills

Leadership

Program management

Data analysis

Communication

Curriculum design

Instructional design

Lean Six Sigma

Healthcare management

Change management

Clinical leadership

Education

B.Optom / M.Optom

Advanced certification in clinical optometry

Healthcare management certification

Tools

Data dashboards

Autorefraction devices

Digital phoropters

Job description

Lenskart is building the most advanced omnichannel vision care ecosystem in the world. As Head - Optometry & Clinical Excellence, you will own the clinical quality, professional standards, and optometry capability agenda across a fast-growing, pan-India network of stores and eyecare professionals - setting the frameworks others build on, not just running programs against someone else's.

What you'll own

• Design and own the optometry excellence framework - clinical protocols, refraction quality, and patient experience standards across every Lenskart touchpoint
• Lead a team of regional optometry trainers and clinical coordinators, with full accountability for their coaching, development, and performance
• Run end-to-end training, certification, and continuous professional development for the optometry workforce at scale
• Build and govern data-driven dashboards to track clinical KPIs and outcomes; drive audits and quality reviews across the store network
• Identify workforce skill gaps and design targeted upskilling - e-learning, blended formats, and hands-on clinical workshops
• Partner with academic institutions and professional bodies (COI, IOIA) to benchmark and elevate clinical practice
• Work with Product, Technology, and Retail Ops to embed clinical standards into store workflows and digital tools
• Represent Lenskart externally - conferences, academic tie-ups, and industry forums - as the face of its optometry practice

Continuous improvement charters you'll drive

• This role carries direct ownership of the structured initiatives that raise clinical quality, efficiency, and professional standards network-wide.

Refraction accuracy programme

• Set baseline metrics, run periodic audits, and lead root-cause cycles to systematically lift refraction accuracy scores across the network.
• Design and iterate a tiered competency framework for optometrists - entry-level through advanced practitioner - with structured assessments and recognition pathways.
• Use patient feedback data to find experience gaps, co-design SOPs with store teams, and track NPS movement at the clinical touchpoint.

Clinical SOP review cycle

• Lead quarterly reviews and updates of all clinical SOPs, incorporating field learnings, technology shifts, and evolving clinical evidence.

Digital refraction tool adoption

• Drive rollout and adoption of autorefractors, digital phoropters, and tech-assisted exam tools, with training, compliance tracking, and outcome measurement.

Training impact measurement

• Build Kirkpatrick-aligned evaluation frameworks that link learning outcomes directly to on-floor clinical performance.

What you bring

• B.Optom / M.Optom from a recognised university; advanced certification in clinical optometry or healthcare management is a plus
• 10+ years in the optometry domain with clear progression into a senior or leadership role
• Prior experience in at least one of: an optometry/eyecare operations management role, Assistant Professor or above at an optometry institution, or a senior optometry training/L&D role
• Deep clinical grounding in refraction, contact lens practice, binocular vision, and low vision; familiarity with quality systems and clinical audits preferred
• Strong program and portfolio management skills - able to plan, execute, and track large initiatives across geographies
• Excellent communication across leadership, academic, and store-floor audiences
• Data fluency - able to read clinical and operational metrics and turn them into action
• Experience designing curricula or structured learning journeys; instructional design knowledge is a plus
• Hands-on experience with Lean, PDCA, Six Sigma, or equivalent CI methodologies
• Entrepreneurial mindset - comfortable building processes from the ground up in a fast-moving environment
• Work at the intersection of clinical excellence and technology-led innovation at Asia's fastest-growing eyecare brand
• Own a high-impact portfolio that directly shapes vision care quality for millions of customers
• Collaborate across retail, technology, and healthcare verticals
• Competitive compensation with performance-linked incentives and benefits

Lenskart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all professionals.