Head Cashier

Livspace; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

Livspace in Bengaluru is seeking a Billing and POS Operations Supervisor to manage end-to-end billing at checkout, cash handling, reconciliation, and daily closures. You will supervise the cashier team, plan shifts, and handle refunds and escalations to ensure accurate invoices and compliant processes.

The role requires 3–6 years in retail billing, a BCom preferred, strong numerical accuracy, leadership, and customer-focused problem-solving, with high performance during peak hours.

Qualifications

• 3–6 years of experience in retail billing/POS operations.
• Graduate with BCom preferred.
• Strong numerical accuracy and attention to detail.
• Ability to manage pressure during peak store hours.
• Good leadership skills to manage cashier teams.
• Familiarity with POS systems and basic accounting principles.
• Customer-focused with problem-solving ability.

Responsibilities

• End-to-end billing and POS operations.
• Cash management, reconciliation, and daily closing.
• Supervision of cashier team and shift planning.
• Handling refunds, exchanges, and billing escalations.
• Ensuring accuracy in invoices, payments, and documentation.
• Compliance with audit, finance, and SOP guidelines.

Skills

Numerical accuracy

Attention to detail

Leadership

Customer service

Problem-solving

Cash handling

Pressure management

Accounting basics

Education

BCom (preferred)

Tools

POS systems

Job description

Why This Role Matters

To manage billing operations efficiently while ensuring a smooth checkout experience, accuracy in transactions, and adherence to financial and compliance controls .

What You Will Own

• End-to-end billing and POS operations
• Cash management, reconciliation, and daily closing
• Supervision of cashier team and shift planning
• Handling refunds, exchanges, and billing escalations
• Ensuring accuracy in invoices, payments, and documentation
• Compliance with audit, finance, and SOP guidelines

Key Result Areas

• 100% accuracy in billing and cash reconciliation
• Minimal billing errors and transaction discrepancies
• Reduced customer wait time at checkout
• Efficient handling of returns, refunds, and exchanges
• Adherence to audit and compliance standards
• High customer satisfaction at the final touchpoint

What Success Looks Like

• Smooth, fast, and error-free checkout experience
• Zero or negligible cash variance
• Well-managed cashier counters during peak hours
• Strong coordination with sales and operations teams
• Positive customer feedback at billing stage
• Audit-ready processes with no compliance gaps

Who Thrives in This Role

• 3-6 years of experience in retail billing/POS operations
• Graduate - Bcom preferred
• Strong numerical accuracy and attention to detail
• Ability to manage pressure during peak store hours
• Good leadership skills to manage cashier teams
• Familiarity with POS systems and basic accounting principles
• Customer-focused with problem-solving ability