Guest Services Specialist

Raho Hospitalities; Karnataka; Presencial; INR 355 000 - 426 000; Tempo integral

Resumo da oferta

Raho Hospitalities is seeking a Guest Service Associate to warmly assist guests from pre-arrival through checkout. You will coordinate requests with property teams, handle inquiries across calls, WhatsApp, and email, and ensure guests feel welcomed and cared for. The role requires strong communication, organization, and a service mindset.

Employment is full-time; salary up to 35,000 per month. Rotational shifts, weekends, and holidays are required.

Qualificações

• 1–3 years of experience in guest relations, front office, hospitality, or customer support
• Freshers with strong communication skills and a service mindset are welcome
• Clear spoken and written English with confident phone communication
• Hindi, Kannada, or other regional languages are advantageous
• Patient, empathetic approach, including with unhappy guests
• Strong organisation and ability to manage multiple guest conversations
• Comfort using WhatsApp, email, spreadsheets, and booking/guest-management systems
• Ownership, attention to detail, and willingness to ask for help
• Willingness to work rotational shifts, weekends, and public holidays

Responsabilidades

• Communicate with guests via calls, WhatsApp, email, and booking platforms clearly and professionally
• Share arrival instructions, property information, meal arrangements, and other details before check-in
• Coordinate with property teams to prepare for guest stays based on preferences
• Coordinate check-ins/checkouts and guest requests with caretakers, housekeeping, and operations
• Check in with guests during their stay and address concerns promptly
• Own and resolve complaints, keep guests updated, and follow through until closure
• Escalate urgent or unresolved issues to the Guest Service Lead with clear information
• Maintain accurate records of guest conversations, requests, complaints, and resolutions
• Collect guest feedback and flag recurring issues for attention
• Follow service standards and ensure complete handovers between shifts

Conhecimentos

Communication

Customer service

Organization

Multitasking

Conflict resolution

Digital channels

WhatsApp

Email

Booking systems

Spreadsheets

Ferramentas

WhatsApp

Email

Booking systems

Spreadsheets

Descrição da oferta de emprego

We’re looking for a warm, organised, and dependable Guest Service Associate who enjoys helping people and pays attention to the little things.

You will support guests from before arrival until after checkout—answering questions, coordinating requests with property teams, and following through on concerns. Your role is to make every guest feel welcomed, informed, and cared for.

Guest Service Associate

Department: Guest Service

Reports to: Guest Service Lead

Employment type: Full-time

Salary: Upto 35000/- per month

What you’ll do

• Communicate with guests over calls, WhatsApp, email, and booking platforms in a clear, friendly, and professional manner.
• Share arrival instructions, property information, meal arrangements, and other details before check-in.
• Understand guest preferences and special requests, and coordinate with property teams to prepare for their stay.
• Coordinate check-ins, checkouts, and guest requests with caretakers, housekeeping, and operations teams.
• Check in with guests during their stay and address concerns promptly.
• Take ownership of complaints: understand the issue, coordinate a solution, keep the guest updated, and follow through until closure.
• Escalate urgent or unresolved issues to the Guest Service Lead with clear information.
• Maintain accurate records of guest conversations, requests, complaints, and resolutions.
• Collect guest feedback and flag recurring issues that need attention.
• Follow Raho’s service standards and provide complete handovers between shifts.

What we’re looking for

• Ideally, 1–3 years of experience in guest relations, front office, hospitality, or customer support. Freshers with strong communication skills and a service mindset are also welcome.
• Clear spoken and written English and confidence communicating over the phone. Hindi, Kannada, or other regional languages are an advantage.
• A patient, empathetic approach, including when handling an unhappy guest.
• Strong organisation and the ability to manage several guest conversations without missing follow-ups.
• Comfort using WhatsApp, email, spreadsheets, and booking or guest-management systems.
• Ownership, attention to detail, and the confidence to ask for help when needed.
• Willingness to work rotational shifts, weekends, and public holidays.

What success looks like

• Guests receive timely, accurate, and thoughtful responses.
• Guest requests reach the right team and are followed through to completion.
• Concerns are resolved promptly, with guests kept informed.
• Records and shift handovers are clear and complete.
• Guests feel cared for throughout their stay.

Why join Raho?

You’ll join a growing hospitality team where your work directly shapes the guest experience. You’ll work closely with our Guest Service Lead and property teams, build practical hospitality skills, and have opportunities to take on greater responsibility as Raho grows.