Guest Service Representative

Raho Hospitalities; Karnataka; On-site; INR 300,000 - 420,000; Full time

Job summary

RahoHospitalities in Karnataka is seeking a Front Office Executive/Guest Service Associate (Full Time) with 1+ year hospitality experience to be the first point of contact for guests across phone, email, chat and OTAs. You will respond within 15 minutes, provide accurate information on rooms, pricing and services, upsell bundles, and coordinate with operations to ensure a smooth, memorable stay.

English communication is essential, and you should be able to multitask, handle guest concerns with

Qualifications

• Experience in hospitality/front desk roles is preferred.
• Excellent verbal and written English communication required.
• Ability to multitask and handle guest issues calmly and professionally.

Responsibilities

• Respond to guest inquiries via phone, email, chat, and OTAs.
• Provide accurate information on rooms, pricing, availability and services.
• Upsell food and service bundles to meet sales benchmarks.
• Coordinate closely with operations, housekeeping, and kitchen teams to meet guest needs.
• Maintain detailed records of guest interactions, feedback and complaints.
• Ensure guest satisfaction ratings of 9 and above.
• Respond to inquiries within 15 minutes.
• Resolve guest concerns with empathy and prompt ownership.

Skills

Communication skills

English proficiency

Job description

Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, RahoHospitalities is committed to bridging the gap in quality accommodation options in non-urbandestinations such as Coorg, Ooty, and Gokarna. We focus on delivering memorable, high-qualityvacation experiences through thoughtful hospitality and exceptional guest service.

Title: Front Office Executive/ Guest Service Associate (Full Time)

Experience: 1+ year experience in the hospitality industry

Role Overview

The Front Office Executive/ Guest Service Associate plays a critical role as the first point of contact for our guests. This role is responsible for building strong, long-lasting relationships with guests by providingtimely, empathetic, and effective support across multiple communication channels. At RAHO,guests come first—and this role is key to ensuring a smooth, delightful, and memorable stayexperience.

Key Responsibilities

• Communicate with guests via phone, email, chat, andOTA’s
• Respond to all guest inquiries within 15 minutes
• Provide accurate and knowledgeable information on rooms, pricing, availability, food,and services
• Ensure guest satisfaction ratings of 9 and above
• Proactively upsell food and service bundles to meet acceptable sales benchmarks
• Be virtually available to guests throughout their stay for support and assistance
• Actively listen to guest concerns and resolve issues promptly and professionally
• Handle guest complaints with empathy, ownership, and solution-oriented thinking
• Coordinate closely with on-ground operations, housekeeping, and kitchen teams to meet
• guest needsMaintain detailed records of guest interactions, feedback, and complaints
• Extract insights from guest feedback and share them with internal teams
• Strong verbal and written communication skills (English required)
• Customer-first mindset with high empathy and patience
• Ability to multitask and work under pressure
• Strong coordination and follow-up skills
• Problem-solving and conflict-resolution ability
• Attention to detail and documentation

Requirements

• Hospitality/Hotel Industry background is a must
• Prior experience in front desk roles or guest service roles is preferred