Guest Service Associate - Front Office

SmartRecruiters, Inc.; Ahmedabad District; On-site; INR 350,000 - 700,000; Full time

Job summary

Accor is seeking a capable Front Office professional to provide effective support to the team, ensuring smooth operations and high-quality guest service.

You will respond to guest inquiries, resolve issues promptly, and maintain shift reports and Front Office log books using Opera or a related system. A proven leadership mindset, strong networking skills, and the ability to lead by example are essential to foster a high-performing team.

Qualifications

• Service focused personality is essential and leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Responsibilities

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.

Skills

Leadership experience

Customer service mindset

Networking skills

Team culture advocate

Tools

Opera PMS

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports.

Qualifications

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

Additional Information

Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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