Guest Service Associate-Front Office

Accor; Chennai; On-site; INR 220,000 - 320,000; Full time

Job summary

Novotel Ibis Chennai OMR, part of the Accor group, invites applications for a Front Office/Receptionist role at its Chennai campus. The incumbent will manage daily reception tasks, greet guests, handle inquiries and bookings, and ensure service standards across shifts.

We seek professionals who are well-presented, customer-focused and able to coordinate with housekeeping and other departments. The role emphasizes teamwork, professionalism and guest satisfaction in a busy hotel environment.

Qualifications

• Front desk experience in hospitality preferred.
• Strong communication and guest relations skills.
• Well-presented with professional grooming at all times.

Responsibilities

• Handle daily front desk administration and guest reception.
• Greet guests, address queries and resolve complaints promptly.
• Process room bookings and check-in/check-out procedures.
• Maintain front office records and shift reports.
• Coordinate with housekeeping and other departments for smooth operations.
• Motivate and develop reception team for high service standards.

Skills

Communication

Customer service

Teamwork

Grooming

Motivation

Job description

\"Why work for Accor?\"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Ibis Chennai OMR should be brought to the attention of the Management.
• I am responsible for INTERREACT

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times