Guest Relations Manager

Grand Hyatt; Gurugram District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Grand Hyatt Gurgaon is seeking a Guest Relations Manager to assist in running the Concierge/Front Office with a view to guest satisfaction and brand standards. The role supports the Front Office/Assistant Front Office Manager in directing concierge operations and administration to ensure a seamless guest experience.

The ideal candidate should have hospitality management credentials, at least two years in a concierge/guest relations capacity, and hold Clefs d'Or if possible, with strong problem

Formación

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager - Concierge or Guest Relations Manager.
• Holder of the Clefs d'Or is preferred.
• Good problem solving, organisational and interpersonal skills.

Responsabilidades

• Assist with the efficient running of the Front Office Concierge department.
• Support planning, organizing, directing and controlling Concierge operations and administration.
• Ensure maximum guest satisfaction in line with Hyatt brand standards.

Conocimientos

Problem solving

Organisational skills

Interpersonal skills

Educación

Hospitality/Tourism management degree or diploma

Descripción del empleo

Job Description

Organization: Grand Hyatt Gurgaon

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Relations Manager is responsible To assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Relations Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.