Guest Relations Executive

S-VYASA Deemed-to-be University Thiruvananthapuram; Thiruvananthapuram; In loco; INR 240.000 - 480.000; Tempo pieno

Descrizione del lavoro

S-VYASA Deemed-to-be University Thiruvananthapuram is seeking a hospitality and admissions operations professional to manage VIP guest services on campus. You will coordinate itineraries for visiting leaders, supervise reception areas, and liaise with multiple departments to ensure seamless event days and accurate information for prospective students and parents.

Attention to detail, excellent English communication, and ability to multitask in fast-paced university environments are essential for

Competenze

• Bachelor's degree in Hospitality Management, Public Relations, Communications, or related field.
• 2 to 5 years of front office, guest relations, or hospitality experience.
• Experience in upscale hotels, corporate HQ, or higher education preferred.

Mansioni

• Personally attend to visiting corporate leaders, CEOs, academic dignitaries, celebrities, and board members.
• Coordinate end-to-end itineraries for university guests, including campus tours, meet-and-greets, and formal meetings.
• Manage executive lounge or VIP holding room setups, ensuring refreshments and presentation tech are prepared ahead of arrival.
• Manage parent hospitality during major institutional checkpoints like open houses, student admissions, counseling sessions, and campus orientations.
• Guide prospective students and parents through initial inquiry desks, providing accurate information regarding academic facilities and amenities.
• Maintain tidy and professional front office, reception, and waiting lounge areas to preserve the university's brand image.
• Liaise across departments (Security, Facilities, IT, Catering, and Transportation) to secure parking passes, guest Wi-Fi access, and custom logistical requests.
• Oversee food & beverage logistics for institutional meetings, guest lecturers, and board assemblies.
• Manage administrative logs including digital visitor management registries, gate passes, and temporary identity card assignments.
• Field inbound queries received via telephone, institutional email accounts, or walk-ins, resolving issues or routing to relevant faculty members.
• Gather visitor feedback systematically following campus evaluations to help optimize university administration and service operations.

Conoscenze

Verbal and written English comms

MS Office proficiency

Visitor Management Systems (VMS)

Multitasking & problem-solving

Professional demeanor & presentation

Formazione

Bachelor's degree in Hospitality Management, Public Relations, Communications, or related field

Strumenti

MS Office

Visitor Management Systems (VMS)

Descrizione del lavoro

• Personally attend to visiting corporate leaders, CEOs, academic dignitaries, celebrities, and board members.
• Coordinate end-to-end itineraries for university guests, including campus tours, meet-and-greets, and formal meetings.
• Manage executive lounge or VIP holding room setups, ensuring refreshments and presentation tech are prepared ahead of arrival.

2. Campus Hospitality & Admission Support

• Manage parent hospitality during major institutional checkpoints like open houses, student admissions, counseling sessions, and campus orientations.
• Guide prospective students and parents through initial inquiry desks, providing accurate information regarding academic facilities and amenities.
• Maintain tidy and professional front office, reception, and waiting lounge areas to preserve the university's brand image.

3. Operations & Inter-Departmental Coordination

• Liaise across departments (Security, Facilities, IT, Catering, and Transportation) to secure parking passes, guest Wi-Fi access, and custom logistical requests.
• Oversee food & beverage logistics for institutional meetings, guest lecturers, and board assemblies.
• Manage administrative logs including digital visitor management registries, gate passes, and temporary identity card assignments.

4. Inquiry Resolution & Communication

• Field inbound queries received via telephone, institutional email accounts, or walk-ins, resolving issues or routing to relevant faculty members.
• Gather visitor feedback systematically following campus evaluations to help optimize university administration and service operations.

Key Performance Indicators (KPIs)

• Guest Satisfaction Rate: Feedback scores from VIPs, parents, and corporate partners.
• Operational Readiness: Accuracy and punctuality of hospitality setups for campus events.
• Issue Resolution Time: Speed and professionalism in troubleshooting visitor complaints or bottlenecks.

Job Requirements & Qualifications

• Education: Bachelor’s degree in Hospitality Management, Public Relations, Communications, or a related field.
• Experience: 2 to 5 years of experience in front office management, guest relations, or hospitality (experience in upscale hotels, corporate headquarters, or higher education institutions is highly preferred).

Skills:

• Exceptional verbal and written English communication skills.
• Proficiency in MS Office (Word, Excel, Outlook) and digital Visitor Management Systems (VMS).
• Multitasking and problem-solving skills to efficiently navigate fast-paced campus environments and event days.
• Poised, empathetic, and professional demeanor with strong presentation skills.