Guest Service Associate - Front Office

Accor; Visakhapatnam; On-site; INR 240,000 - 320,000; Full time

Job summary

Accor in Visakhapatnam, India, seeks a Guest Service Associate to front the Front Office team. You will warmly welcome guests, manage check-ins/check-outs, handle reservations, and coordinate with departments to ensure a memorable stay. The role requires customer focus, strong communication, and reliable cash handling.

You will work with hotel management systems and MS Office to maintain records, reports, and guest preferences. English fluency is required; local language skills are a plus.

Qualifications

• Diploma or degree in Hotel/Hospitality Management or equivalent.
• English fluency is required and local language skills are preferred.

Responsibilities

• Greet guests with warmth and professionalism to create a positive first impression.
• Handle guest inquiries, requests and concerns with empathy and promptness.
• Resolve complaints swiftly and escalate when necessary to management.
• Maintain detailed records of guest interactions and preferences for personalized service.
• Perform front desk tasks including check-ins/outs, reservations, and payments with accuracy.

Skills

Greet guests warmly

Guest inquiries handling

Complaint resolution

Record guest interactions

Hospitality software

Cash handling

Calm under pressure

Team collaboration

Attention to detail

Education

Hotel/Hospitality diploma or degree

High school diploma or equivalent

Tools

Hotel management systems

MS Office (Word/Excel)

Job description

Qualifications

Required Skills & Competencies

Company Description

\"Why work for Accor?\" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We're looking for an enthusiastic and customer-focused Guest Service Associate to join our Front Office team in Visakhapatnam, India. In this role, you'll be the welcoming face of our organization, delivering exceptional service while managing the dynamic operations of our front desk. You'll work collaboratively with team members across departments to ensure every guest receives a memorable experience, while maintaining the highest standards of professionalism and efficiency.

Guest Service & Relationship Management

• Greet guests with genuine warmth and professionalism, creating a positive first impression
• Address guest inquiries, requests, and concerns with empathy and promptness to ensure satisfaction
• Resolve complaints swiftly and effectively, escalating complex issues to management when necessary
• Maintain detailed records of guest interactions and preferences to personalize future visits

Front Office Operations

• Execute daily front office operations including guest check-ins, check-outs, room bookings, and reservations with accuracy and attention to detail
• Manage multiple tasks simultaneously while maintaining service quality and organizational standards
• Process payments and handle cash transactions with precision and integrity
• Maintain comprehensive front office records, shift reports, and documentation of hotel functions
• Uphold all service standards and procedures in accordance with our organization's guidelines

Team Collaboration & Support

• Work collaboratively with Housekeeping, Management, and other departments to resolve operational challenges and enhance guest experiences
• Support team members in delivering consistent, high-quality service
• Communicate effectively with colleagues to ensure seamless coordination across departments
• Flag any matters impacting the hotel's interests or guest satisfaction to Management

Workplace Standards & Safety

• Maintain a clean, organized, and inviting front office environment
• Champion safety guidelines and security protocols to protect guests and staff
• Support environmental commitments including energy conservation, recycling, and waste management initiatives

Qualifications

Required Skills & Competencies

• Excellent multi-tasking and time management abilities
• Strong problem-solving and decision-making skills
• Outstanding interpersonal and communication skills
• Demonstrated service orientation with a genuine commitment to guest satisfaction
• Proficiency with hotel management systems and Microsoft Office applications
• Cash handling experience and accuracy with financial transactions
• Ability to remain calm and professional in high-pressure situations
• Flexibility and adaptability to changing priorities and shift schedules
• High level of reliability, punctuality, and initiative
• Strong organizational and attention-to-detail capabilities

Experience

• Relevant experience in hospitality, front office operations, or guest-facing roles (preferred)
• Experience with hotel management software or property management systems (preferred)

Education & Certifications

• Relevant diploma or degree in Hotel Management, Hospitality Management, or related field (preferred)
• High school diploma or equivalent (required)

Language Proficiency

• Fluent in English (required)
• Proficiency in local languages or Hindi (preferred)

Personal Attributes

• Empathetic and inclusive approach to working with diverse guests and team members
• Proactive mindset with a goal-oriented approach to service delivery
• Resilient and adaptable to operational changes
• Transparent and honest in all professional interactions